Barista - Part Time - Hilton Des Moines

Barista – Part Time – Hilton Des Moines Downtown (HOT0

CCMD)

Location:

Hilton Des Moines Downtown, 435 Park Street, Des Moines, 50309.

Compensation: $15.00/hour, PTO, Free Parking, Discount Travel Benefits, and more!

Greets and takes guests’ orders for beverages and/or food in a friendly, courteous, professional, and timely manner to ensure total guest satisfaction. Upsells additional items to enhance profitability. Enters orders into a computerized system and settles check(s) upon completion of order.

• Greets guests in a courteous and friendly manner, promotes and documents orders. Makes and/or presents drinks using standard ingredient(s)/recipes and practicing prudent portion control.
• Inputs orders into a register at the point of sale and creates a check for each guest, maintaining accountability for all beverages served.
• Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all transactions.
• Maintains proper and adequate set-up of the coffee bar on a daily basis. This includes requisitioning, stocking and rotating all products needed.
• Responds to guest complaints in a positive and tactful manner, negotiates a compromise and implements a solution.
• Locks up and stores all beverages, food and other equipment items, deposits cash drops, secures and balances bank and sign in/out keys.

• Attend mandatory meetings.
• Perform general cleaning tasks to adhere to health and safety standards.
• Keep work area clean and organized.

Education
:
High school graduate or equivalent preferred.

Experience
:
Guest relations/service experience preferred. Previous Barista experience highly desired.

Values
:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

Key attributes
:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!