Member Specialist

Position Summary

Position Summary...

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam’s Club products and services.
• Provide guidance and support to members regarding self‑service technology.
• Process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise.
• Correct and report unsafe situations to facility management.
• Maintain entrance areas, acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions and locating merchandise.
• Zone the area, arrange and organize merchandise, and assist members with transporting items.
• Maintain a safe shopping environment.
• Maintain exit areas, review member receipts, acknowledge the member and identify member needs.
• Assist with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teach new technology and tool functionality.
• Deliver new program rollout training and provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identify shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, coworkers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  For information about PTO, see
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

The hourly wage range for this position is $17.00 to $25.00*.

* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Retail experience including operating front‑end equipment (for example, cash register).
• Working with mobile retail applications.

• Retail experience including operating front‑end equipment (for example, cash register).
• Working with mobile retail applications.

1101 73RD ST, DES MOINES, IA , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer
- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas and opinions—while being inclusive of all people.