Store Manager, Retail & Store Manager

Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa

Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.

Learn how we are all working together to make purposeful employment possible for all central Iowans.

Goodwill of Central Iowa
is looking for aRetail Store Managerto successfully lead
donated-goods retail
employees with our values of love, kindness, and respect.

• Full-Time (40 hours/week)
• Noretail holiday season! Shifts may be scheduled
  Monday - Saturday:8 am - 10 pmand
  
  Sunday:11 am - 6 pm

• Base pay + Monthly bonus opportunity!Base pay range: $43k - $53k annually, dependent upon relevant years of experience with exciting monthly bonus opportunities.
• Annual merit increase eligibility based on individual job performance.

• Retail District Manager - Oversees multi‑unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.
• Assistant Director of Retail Operations - Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission.
• Director of Retail Operations - Provides oversight & strategic direction across Retail, E‑Commerce, and Warehouse Operations departments, championing service excellence, and achieving organizational targets to fund Goodwill's mission.

• 12 months of management experience - softlines and hardlines experience preferred,
• Outstanding communication skills for daily employee and customer interactions
• A dedication to coaching, leading, and developing others,
• Exceptional problem‑solving abilities,
• Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect

Our Store Managers are responsible for leading, training, and developing store employees. This position manages the store to achieve KPI’s (key performance indicators) goals, which are measured and recorded monthly, quarterly and annually with a goal of meeting or exceeding revenue targets to help fund GCI’s (Goodwill of Central Iowa) mission of making purposeful employment possible for all. GCI Store Managers provide excellent customer service to external and internal customers.

This position will own and lead processes such as donation tracking, production and pricing of donated goods, cash balancing, performance management, safety, and training using various technology and systems.

• Leads, trains, and develops employees using various methods including in‑person, online, and written processes.
• Regularly provides work performance feedback to employees using GCI’s values of love, kindness and respect.
• Manages the team and store processes effectively to meet sales and production goals monthly, quarterly and annually.
• Leads communication within the store through team meetings, one‑on‑one conversations, electronically, and by posting or distributing relevant written materials.
• Partners with Marketing, Human Resources, Finance, and Mission departments on GCI initiatives and process improvement activities.
• Supports the Mission department and activities through our round‑up program, promoting Mission activities and programs, supporting Mission goals and employees.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Leads store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Partners with District Manager and Safety & Loss Control Specialist to lead safety processes, regular safety activities, and safety training.
• Effectively…