Retail Field Support Manager

Goodwill of Central Iowa is looking for an ambitious and visionary Retail Field Support Manager to lead and support multi-unit donated-goods retail teams with our values of love, kindness, and respect.

• Full-Time (40 hours/week)
• No retail holiday season! Shifts may be scheduled Monday - Saturday: 8 am - 10 pm and Sunday: 11 am - 6 pm

• Base pay + Monthly bonus opportunity! Base pay range: $45k - $56k annually, dependent upon relevant years of experience with exciting monthly bonus opportunities.
• Annual merit increase eligibility based on individual job performance.

• Retail District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.
• Assistant Director of Retail Operations - Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission.
• Director of Retail Operations - Provides oversight & strategic direction across Retail, E-Commerce, and Warehouse Operations departments, championing service excellence, and achieving organizational targets to fund Goodwill's mission.

The Field Support Manager is responsible for reviewing and advising on store processes at multiple stores to achieve KPIs (key performance indicators), operational excellence through DGR processes, excellent customer service, positive culture, and employee learning and development. In collaboration with the Retail team, they assist in training and developing team members, planning projects and processes, measuring store and team successes, leading teams, and advising on inventory control, quality standards, and customer service.

• Works in collaboration with Retail Leadership team to assist in leading, coaching, developing, and engaging team members to grow in their careers and meet department and organization goals.
• Works closely with Store Managers and Retail Leadership on training strategies with a goal of retaining and developing team members to work within our values of love, kindness, and respect while monitoring and advising on DGR processes.
• Models a positive and respectful leadership environment through relationship development and communication.
• Analyzes processes and issues to find solutions or partners with Retail Leadership to make recommendations on solutions.
• Provides effective coaching, delivers informal performance feedback; ensures Store Managers have support and resources needed to manage and train their teams.
• Visits stores consistently based on business needs while leading by example to coach and engage staff.
• Works within Goodwill of Central Iowa territory, assisting stores and supporting Store Management teams onsite as needed during manager leaves of absence or time off, store changes, process changes, or training and performance gaps.
• Provides management coverage to retail stores as needed if a Store Management team member is not able to be at their store.
• Effectively assists in carrying out change management initiatives and communication in alignment with Retail Leadership.
• May assist in analyzing expenses, production goals, and workforce hours to drive revenue, implement processes, and make recommendations to affect store performance.
• Uses the organizational strategic plan and the retail department goals to drive the Retail Department’s contribution to fund the mission of Goodwill.
• Performs other duties as assigned.

• Able to successfully lead, develop, coach and train others.
• Ability to travel consistently within Goodwill of Central Iowa territory and work at any of GCI’s retail stores for brief or extended periods of time.
• Communicate effectively in written and verbal formats.
• Demonstrate and apply concepts related to the supervision of retail store activities, such as hiring, training, inventory control, management competencies,…