Account Manager Associate

Overview

Why Wellmark:
We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Learn more about our unique benefit offerings here. Want to know more? You can learn about life at Wellmark here.

Job Description

Help us lead change and transform the member experience. The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our clients deserve health care with a focus on quality – not quantity – of care. We also recognize that health care is complex. We’re working to ensure our organization is positioned to drive deeper understanding of solutions that help our clients navigate the system and make clear, informed decisions, and we’re ensuring that we take a team-centric approach to providing consultation to our clients.

The work that our Account Management teams are doing in collaboration with our business partners will create these changes, all while working to minimize health care costs.

Account Manager Associate (AMA) role
As Account Manager Associate (AMA), you will participate in a comprehensive onboarding program where sales leaders, mentors, and other stakeholders will teach you the fundamentals of our business, industry, and consultative selling techniques in order to help launch your career in account management. You’ll make a measurable impact by completing daily work as well as contributing to membership retention within sales.

At the end of the day, you’ll develop an understanding of our customers and the skills and competencies necessary to take on a book of business.

Ideal candidate
:
Ideal candidates will have at least one year of experience working within a corporate environment - ideally within sales - possess a strong financial acumen, and a desire to grow your career in account management. You value client relationships and are consultants in the making—strategic thinkers, effective at understanding what motivates others, inquisitive, strong communicators, and influencers of decisions. They’re also go-getters with track records of success and passion for continuous learning.

Qualifications

• Partner with account teams and business partners to drive changes that support member experience and cost management.
• Participate in onboarding and training programs to learn the fundamentals of the business, industry, and consultative selling techniques.

• Bachelor's Degree or direct and applicable work experience.
• 3+ years of experience working in customer/client facing roles, preferably in a corporate financial services or insurance environment. Demonstrated success building relationships, influencing decisions, developing actionable solutions, and promoting collaboration and teamwork.
• Life and Health Insurance license required within 60 days of hire.
• Critical thinking and problem-solving skills. Natural curiosity, business intuition, and financial acumen.
• Strong communication and presentation skills (i.e. written, verbal, virtual, phone, in-person, etc.) with the ability to effectively communicate with varying levels of staff, leadership, and external clients. This includes both small group (i.e. client/consulting meetings) and large group (i.e. open enrollment meetings).
• Proven experience managing multiple tasks, prioritizing, and organizing work, and meeting deadlines. Effective working under pressure while remaining flexible, adaptable, open to feedback, and professional during unanticipated setbacks.
• Proactive, self-starter able to work independently.
• Proficient with the Microsoft Office suite. Aptitude to learn new technology quickly. Valid Driver's License with moderate travel.

• General knowledge of insurance principles.

• Responsible for developing a deep understanding of…