Order Desk​/Sales Counter​/Inside Sales

Description

Job Title:

Order Desk/Sales Counter/Inside Sales

We are looking for the right candidates to help us move our company forward for many years to come. The successful candidate should be customer service oriented, have a mechanical aptitude, and enjoy customer interaction. This position utilizes a computer for the majority of the workday, computer literacy is essential. The successful associate will also pass a pre‑employment/post offer drug test.

You must be able to repetitively lift up to 70 pounds. Attention to detail is imperative, in all aspects of work. When not helping customers at the counter, time will be spent doing various tasks as needed. Hours are M-F between 7 a.m. and 5:00 p.m. Monday through Friday.

• Advises and actively upsells customers on complimentary products beyond the original order.
• Demonstrates ability to integrate industry partners (e.g. manufacturers, rep agency staff, etc.) into sales opportunities.
• Sells & promotes the items and products that we stock – provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.
• Learns and demonstrates understanding of basic business analytic skills and their application to customers’ businesses (e.g. builder, plumber, contractor, consumer, etc.).
• Understands and explains how the company differentiates from our direct and indirect competition.
• Incorporates the selling process within proposal writing and pricing models to match company expectations.
• Educates customers on how to differentiate from competitors, and assists customers in increasing their selling skills.
• Builds relationships – Learns the value of relationships and views building relationships as a critical success tool.
• Demonstrates effective Presentation Skills to successfully influence and communicate with various audience types and sizes.

• Analyzes customer’s current and future needs to quickly determine if they can be helped at the Counter or if they need to be passed to the next level of customer service / sales.
• Builds and maintains customer relationships.
• Meets and greets all customers at point of sale with service, respect, and knowledge.
• Adds value to customer and internal interactions by understanding customer business models.
• Uses company‑provided systems for improved planning, history collection, and to adopt new behaviors.
• Understands the customer’s business including metrics, definitions of success, hierarchy, decision‑making, etc.
• Establishes “trusted advisor” status to become a business resource for customers in the relationship selling process.
• Recognizes different customer types within the supply chain and adjusts approach with each for optimal results.
• Demonstrates active listening skills to add value to customer and internal interactions.
• Conducts themselves in an acceptable and polite fashion in the workplace to both customers and coworkers.

• Learns and demonstrates effective time management practices involving planning and scheduling daily, monthly, and annual activities and priorities.
• Keeps and maintains a neat counter area and product displays.
• Reviews open order report on a weekly basis.
• Learns and demonstrates ability to organize electronic and paper‑based information.
• Expands organizational skills to include additional leadership responsibilities.

• Learns and uses organizational resources and escalation processes for issue resolution.
• Respects and appropriately uses the internal chain of command.
• Establishes team relationships (e.g. Manager/Branch peers/Corporate network) for improved job effectiveness.
• Expands immediate problem‑resolution network to include ancillary network contacts and uses internal resources (internet, industry marketing, customer service, supply chain, etc.) to get things done.
• Demonstrates comprehensive company product knowledge - and can articulate competitive advantage.
• Demonstrates comprehensive industry knowledge and can apply it to enhance decision‑making effectiveness.
• Leverages a deep understanding of the company’s internal processes and policies to advise…