Account Development Representative

Account Development Representative

The Account Development Representative position requires a highly motivated and enthusiastic individual. The Account Development Representative will be responsible for generating new sales opportunities, communicating with prospective and existing clients, understanding their needs, and closing sales to meet or exceed targets. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills, along with a strong understanding of sales processes and product knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Communication & Relationship Building:

· Build rapport and establish strong relationships with clients, providing exceptional client service throughout the sales process.

· Actively listen to client needs and concerns, asking probing questions to uncover opportunities.

· Engage with existing clients via phone, email, and video communication.

Product Knowledge & Presentation:

· Develop a deep understanding of our products/services, their features, benefits, and competitive advantages.

· Effectively demonstrate and explain product/service offerings to potential clients via virtual meetings and presentations.

· Address client questions, overcome objections, and provide accurate information regarding pricing, availability, terms, and warranties.

Sales Cycle Management:

· Manage the entire sales cycle from initial contact to closing deals.

· Collaborate with other sales team members on complex deals or larger accounts.

· Maintain accurate and up-to-date client and sales data in the CRM system.

Target Achievement & Reporting:

· Consistently meet or exceed weekly, monthly, and quarterly sales quotas.

· Track and report on sales performance metrics, including calls made, leads generated, and deals closed.

· Provide feedback to management on market trends, client feedback, and sales tactics.

Continuous Improvement:

· Stay informed about industry trends, product innovations, and competitor activities.

· Participate in ongoing training and professional development to enhance sales skills and product knowledge.

EDUCATION, TRAINING, AND

EXPERIENCE:

Required

· 1+ years in inside/outside sales or sales support role

· Preferred knowledge of telecommunications industry

REQUIRED SKILLS:

· Excellent people skills to establish and maintain

effective relationships with client, employees, superiors, and business contacts in a professional, timely and courteous manner.

· Excellent written and oral communication skills

· Strong trouble resolution and critical thinking skills

· Excellent planning and organizational skills. Must be able to efficiently utilize all available resources to provide effective solutions and explore all possibilities to facilitate the best decision.

TOOLS, EQUIPMENT, AND SOFTWARE:

· Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook, TEAMs, Salesforce, Connect Wise

WORKING CONDITIONS AND

PHYSICAL REQUIREMENTS:

· Primarily indoor work in an office environment

· Frequent utilization of manual dexterity and visualizing of a computer screen

· No unusual physical requirements