Client Success Partner - DICE MM Des Moines, IA

This Is the Place to Be

Connecting Futures Now! DHI Group, Inc. is the parent company of career marketplaces Dice and Clearance Jobs. We connect candidates with career advice, resources, and ultimately a dream job. At DHI, we’ve built a workplace where great people do meaningful work. This is the place to be, and we want you here with us.

Join a mission-driven company that puts its people first. We’re a collaborative, supportive team that lives by our “One Team” value – working together and winning together. Voted as a certified Great Place to Work®, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work – 35% higher than the average U.S. company.

We’ve built a culture grounded in collaboration, growth, and giving back through volunteering and employee resource groups. Come be part of something worth showing up for!

As part of our Client Success team, you will work directly with internal and external customers supporting our Mid‑Market level clients. You will help drive the client’s journey of our service through onboarding our products and tools, managing and implementing integrations, and delivering insightful metrics to ensure renewal and growth. Every day, you will engage with colleagues who share the same goals.

As a Client Success Partner – Mid‑Market, you will communicate with customers by email, phone, video, and screen sharing. You will be confident in communication and have excellent organizational and time management skills. You must be comfortable working in a team environment and be able to ask questions to drive synergy.

Client Success is an integral part of the client journey, and we are looking for key individuals who will make a difference.

• Learn and adapt to our internal systems and operate in a fast‑paced environment
• Teach clients how to use external‑facing applications or software by understanding their needs
• Take an empathetic approach to anticipate client needs, thoughts, and behaviors
• Expand client revenue through the identification of opportunities
• Build, foster, and maintain strong client relationships with key business stakeholders
• Drive strategic client engagement to understand the client journey and critical success factors fully

• Drive consistent client communication practices that promote product value and service
• Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.)
• Ensure all product enhancements are communicated effectively to ensure client usage and success
• Continuously review and work with your sales partners to identify and drive revenue growth and upsells

• Ability to work in a team environment
• Strong organization and time management skills
• Detail‑oriented
• Ability to prioritize tasks
• Read and analyze data to make decisions
• Promote content through social media
• Ability to explain complex processes in a simplified way
• Microsoft Office products knowledge
• CRM system knowledge, preferably Sales Force and Churn Zero
• Entrepreneurial, disciplined, and results‑driven
• Energetic and self‑motivated, with an ability to work independently
• Excellent verbal and written communication skills
• Ability to pinpoint problems proactively
• Assess client trends through data analysis

• Associate degree preferred or relevant experience
• Experience supporting mid‑market level clients to drive engagement, loyalty, retention, and expansion
• Strong selling skills with utilization of critical data insights to promote product and service value

Des Moines pay range:
Base salary plus commissions per year at 100% of plan targets. Offer will depend on location and level of job‑related knowledge, skills, abilities, and experience.

$50,000 - $60,000 USD

Benefits include:

• Medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
• 401(k) match, performance bonuses, education assistance, learning & development
• Generous paid time off, parental leave, flexible summer hours, social & giving events

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We do not discriminate on the basis of any protected group status under any applicable law.