Specialist, Sales Support III

At JBT Marel,
what we do matters
, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best:
Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

You will report to the Head of Sales and Service
.

We are looking for a Specialist, Sales Support at JBT Marel. The Specialist, Sales Support III drives customer experience supporting the sales of services, service contracts, spare parts, and upgrade solutions to achieve revenue and profitability targets. Being a trusted advisor, you will build customer relationships, understand operational needs, and provide value‑adding recommendations that enhance uptime, performance, and total cost of ownership.

• You will be the customer advocate and trusted advisor for the customer in their focus market.
• You will need to have experience in a meat packing facility, with exposure to sales support, operations, or customer coordination.
• Increase customer relationships by building trust through frequent customer visits and communications.
• Meet the agreed financial targets through proactive sales of parts, service solutions and service agreements.
• Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer.
• You will work together with CSC, SPC, SCC, SAM, SKAM (if applicable) and Sales (equipment) to manage the business with the customer and increase customer satisfaction.
• Facilitate good relationships with industries and product experts and guide cross border.
• Draw up the tactical and operational plans for the customers.
• Support development of regional operational plan.
• Analyze customer, market and competitor data and translate this information into valuable feedback for the service organization and other relevant responsibilities within JBT Marel.
• Manage pipeline of opportunities, their status, and follow up activities, as it relates to customers.
• Maintain customer focus to ensure outstanding customer experience, thus securing our goals for growth, sales, and profit and efficient service delivery and use.
• Monitor customer satisfaction and implement relevant actions and communications.
• Monitor any escalation process for customers.

• Sales and negotiation skills.
• Experience establishing communication and engagement with prospects and ability to work in a multi-discipline team environment.
• A naturally person with a profound ability to work with customers and teams alike.
• A sound knowledge of systematic maintenance principles and how they are translated into value adding service solutions.
• Experience digging into prospects’ pain points and validating the issues they’re facing with the clients.
• Understanding of customer experience scores, and be experienced contributing to the ongoing development of sales processes to our organization and react accordingly.
• A customer and service minded individual, who experiences balancing multiple sales opportunities and achieve agreed goals.

• Degree in Engineering or Business Administration or similar preferred, bachelor’s degree.
• Sales of services or capital goods, with minimum experience in this or similar position (2 years). Preferably experience from the industry.
• Experience with and comfort working in a multicultural, multi-discipline organization.

• You will be onsite and travel up to 50% of the time. Travel frequently within the region, and internationally.

JBT Marel offers benefits on day 1 of your employment. Including:
Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just…