Customer Engagement Manager

Summary

The Customer Engagement Manager (CEM) is responsible for managing assigned accounts in the Business Unit (BU) and growing customer interest in additional Ryder services, including Full‑Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services, by utilizing the Ryder Sales Process.

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular and consistent in‑person and virtual contact with customers to meet their requirements.
• Develop a sales penetration plan to expand Ryder’s wallet share.
• Segment the account base by opportunity for growth, renewal (retention) and potential for risk of loss.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influencers.
• Develop complete understanding of customers’ business, goals, and objectives.
• Work collaboratively with DTS/SCS to develop upsell opportunities.
• Serve as facilitator between customers and Ryder departments or vendors.
• Ensure contracted services are delivered to customers.
• Orchestrate the development of a productive working relationship with the customer.
• Maintain appropriate customer contact.
• Understand and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor VOC results by account.
• Develop knowledge base of competitive alternatives and identify share of wallet opportunities.
• Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio.
• Update CRM with relevant account specific details and interactions.
• Proactively anticipate problems through continuous dialogue with customer and Ryder staff.
• Supply customers with information regarding operational performance.
• Learn customers’ business and operations.
• Provide customer education on new services, policy changes and best practices for leased truck usage.
• Train and improve sales skills, industry knowledge and personal growth needs.
• Perform other duties as assigned.

• Strong sales skills.
• Account management skills.
• Negotiation skills.
• Contractual leasing knowledge.
• Pricing knowledge.

• Bachelor's degree in business, marketing, transportation, or equivalent experience.
• Minimum 2 years’ experience providing service to customers.
• Minimum 2 years’ experience selling to customers.
• Involvement in sales and account management roles.
• Travel willingness—greater than 60%.

Position offered at a salaried rate:
Minimum Pay Range: $67,000, Maximum Pay Range: $67,000. Potential for annual bonus, commission, and long‑term incentive plan based on level and type.

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life and disability insurance.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax‑advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, disability or other protected characteristics.