National Account Manager, Industrial & MRO

Position:National Account Manager, Industrial & MRO

Location: Des Moines, IA

Job :105-DSM4

# of Openings:1

Location - West Des Moines, Iowa (hybrid preferred) or remote

Employment -Full-time | Individual contributor | Reports to VP of Sales

Compensation -$70k-$90k + annual performance bonus + profit sharing

Travel -Periodic travel for customer meetings, business reviews, and industry events

Work arrangement: Hybrid is preferred. The hybrid schedule is three days per week in the West Des Moines office and two days remote. Fully remote candidates will also be considered.

Hirsh Industries is hiring a National Account Manager to take ownership of our Industrial and MRO channel. The portfolio includes national industrial distributors, private-label partners, B2B marketplaces, and select retail and club accounts.
You will be accountable for retaining and growing the business, improving profitability, expanding product placement, and making sure the commercial and operational details behind each account work.
This is not a pure new-business role, and it is not an order-entry role. The right person can build strong customer relationships, lead pricing and assortment discussions, close growth opportunities, and stay close enough to forecasts, portals, order exceptions, and service issues to keep customers from feeling the seams.

Founded in 1924, Hirsh Industries is a privately held manufacturer and supplier of metal filing, desking, storage, and organization products for commercial and personal use. We are headquartered in West Des Moines, Iowa, with manufacturing operations in Dover, Delaware, and Mexicali, Mexico.
Our products are sold through national retailers, industrial and MRO distributors, e-commerce marketplaces, and contract furniture channels. The business is built around practical products, disciplined execution, strong supply-chain performance, and long-term customer relationships.

• Own the revenue, profitability, retention, and growth of an established national account portfolio.
• Serve as the primary commercial contact for priority accounts and build relationships across buying, merchandising, operations, and supply-chain teams.
• Develop account plans, set priorities, and lead line reviews, assortment discussions, business reviews, and RFQs.
• Protect existing programs while identifying new placements, new categories, and new-account opportunities.
• Lead a significant private-label expansion program with Product Management, Operations, and customer stakeholders.

• Develop and recommend account-specific pricing, respond to RFQs, support annual price changes, and resolve pricing exceptions within approved guidelines.
• Use revenue, margin, inventory, sell-through, and order data to make better commercial decisions.
• Maintain an accurate pipeline and forecast in Salesforce. Separate real near-term opportunities from long-dated strategic ideas.
• Identify low-margin or unprofitable business early and work with leadership, Pricing, Finance, and Operations on a practical solution.

• Own account performance across vendor portals, dropship workflows, and EDI, including acknowledgments, ASNs, invoices, and service-level requirements.
• Work closely with Sales Support, Customer Service, Credit, Product Management, Production, Supply Chain, Logistics, and Finance to resolve issues before they become customer problems.
• Manage open quotes, samples, product transitions, compliance requests, deductions, service issues, and other account commitments through completion.
• Keep Salesforce, contact records, pricing files, account notes, and shared documentation current.

• Re-engage inactive accounts with real potential and pursue new industrial and MRO distributors that fit Hirsh's product and operating model.
• Prepare and lead customer business reviews using clear data, decisions, and next steps.
• Represent Hirsh at customer meetings and selected industry trade shows.
• Bring customer and competitor feedback back to Product Management and leadership so the company can make better decisions about products, pricing, and channel priorities.

• Customer follow-up, quotes, pricing questions, open-order exceptions, and portal or SLA issues.
• Coordination with internal teams on lead times, inventory, production, logistics, credit, and service.
• Pipeline and forecast review, outbound growth activity, account-risk review, and follow-up on open commitments.
• Inventory, sell-through, order, and margin reporting for priority accounts.

• Account plans, pricing and margin reviews, line reviews, assortment expansion, and customer business reviews.
• Channel strategy and performance reviews with the VP of Sales and cross-functional leaders.