Sales and Service Technician

Foundation Recovery Systems, a Groundworks company, is looking for a motivated and skilled Sales and Service Technician for our Ankeny, IA location.

The Service Technician is an integral part of the customer journey post‑installation. They focus on partnering with customers to inspect and service pre‑existing company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.

• Execute appointments scheduled with customers
• Travel to customers' home based on assigned appointments
• Build long‑term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non‑warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Regularly and reliably report to work on time each working day
• Other duties as assigned

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non‑restrictive Driver's License is required

The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.

The position requires good manual dexterity, multi‑limb coordination, and the ability to quickly move arms and legs. The employee must have excellent stamina.

Seeing with the ability to read reports, data, statistics and information on computer screens is required.