Field Service Technician

Description

In this role you will be responsible for supporting customers with on-site service, technical support and on-site training. Primary functions of this position are commissioning new equipment; preventive maintenance, troubleshooting and repair of existing
equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. You will spend your first few weeks training at the home office in Tulsa,
OK, then receive OJT with other seasoned FSTs before going out on work calls autonomously.

Some specific responsibilities include:

• Provide technical service support on existing installations ensuring systems continue to meet existing building occupancy codes and efficient operation requirements.
• Programming and commissioning of Control Systems and Integration with other systems related to building automation.
• Be well-versed in multiple controls systems as they may be on a different site each day based on the service calls that come in on a daily basis.
• Communicate directly with the customer in order to satisfy the needs regarding the specifics of what is required to solve the issue on a particular site.
• Document the services performed on a service call on a FSR (Field Service Report) with details of what the service call consisted of and to document if the call is complete or will require a follow up visit.
• Replace failed parts, controllers, wire, relays and devices as required.
• Maintain a good disposition with the customers and deal with them in a courteous manner at all times.
• Verify devices, panels and annunciators of controls projects.
• Ensure timely software backups are created for projects and software development.
• Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner.