Rehabilitation Assistant - Des Moines

Overview

The Iowa Vocational Rehabilitation Team at Iowa Workforce Development is accepting applications for a full-time Rehabilitation Assistant role in our Iowa WORKS offices at 200 Army Post Rd., and 525 SW 5th St., Des Moines, IA. New hires will start at the base salary of $17.96 hourly, $1,436.80 bi-weekly, $37,356.80 annually.

The National Qualifications page links and boilerplate have been removed to present the core job description clearly.

• Provide general agency information at orientations for job candidates to support new referrals. Complete agency referral/application materials to support job candidates as necessary. Schedule intake interviews for referrals. Facilitate job candidate orientation, Job Seeking Skills Training (JSST), Job Club, and mock interviews through direct one-on-one contact with job candidates, presenting to small groups, or in writing.
• Conduct initial interviews with new applicants to gather personal data, complete agency paperwork, and explain rights, responsibilities, and available vocational rehabilitation services.
• Develop partnerships with job candidates focusing on employment throughout the rehabilitation program; explain employer and rehabilitation team expectations. Instruct candidates in acceptable social, interpersonal, and work-related behaviors to improve success in work environments.
• Redirect inappropriate or disruptive behavior to improve job candidate success in vocational training. Instruct candidates one-on-one to perform simple tasks and provide feedback to achieve desired behavior.
• Provide Job Seeking Skills training to help job candidates learn to find employment. Instruct candidates on jobs and follow up with employers to identify problems and issues; work with counselors, job candidates, and employers to resolve issues. Complete monthly progress reviews as requested by counselors. Contact employers to develop jobs. Monitor and update the area office employer development account. Answer questions about vocational rehabilitation services from the public.
• Review occupational projections, salary expectations, and labor market trends; research job leads; and conduct research on accommodations/medical information as requested by counselors. Maintain monthly contact with job candidates seeking or in employment (statuses 20 and 22) with ongoing plans to meet goals as directed by counselors.
• Accompany job candidates to job interviews as directed by counselors. Provide limited job coaching as directed by counselors. Observe and interact with job candidates and business representatives in diverse work settings. Identify work skills and behaviors needed and provide coaching to candidates. Review job candidate on-the-job performance and report information to counselors. Follow job maintenance plans developed by counselors, job candidates, and employers.
• Support clerical processing and workload that includes opening, transferring, and closing case records. Process and track confidential releases of information and related case data complying with agency standards. Process Social Security Administration verification requests. Enter data into the case management system. Maintain files, including creating, amending, canceling, billing, and tracking. Type and process letters pertaining to case services. Process mail and deliveries using USPS or UPS/Fed Ex as needed.
  
  Use copiers/scanners to copy, scan, download/upload information into the agency case management system. Work with software, hardware, and electronic forms needed for position responsibilities and compose case notes documenting work provided in the case record.
• Ensure tasks and assignments are thoroughly completed and performed in a professional appearance with attention to spelling, grammar, punctuation, accuracy, fact checking, and timeliness. Assist service staff in adhering to regulatory time frames (e.g., 60 days for eligibility, 90 days for plan development, annual reviews, goal dates, and 90 days for stabilization).
• May serve as front desk receptionist, providing coverage for visitors. Announce arrival of visitors and follow up if visitors have been waiting too long. Answer incoming calls politely and clearly, route complex issues to the area office supervisor or Secretary 2, take messages, cancel and reschedule appointments, and document changes in case records.
• Attend agency staff meetings to support and direct work activities. Provide backup coverage for other clerical team members as needed. Support special projects and tasks as needed to meet office/agency needs.
• The successful candidate must be able to pass a criminal background check conducted by the Iowa Department of Public Safety.

Iowa Workforce Development (IWD) is a state agency dedicated to providing employment services and connecting employers with skilled workers. IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKS Centers, with a focus on continuous…