Case Manager II; TISH

TI Supportive Housing

78 Johnson Street

San Francisco, CA 94130, USA

Under general supervision from Program and Division Leadership, this is a non‑supervisory position functions as part of a collaborative team supporting the daily operations of Catholic Charities Treasure Island Supportive Housing program (TISH). Reporting directly to program leadership, the TISH case manager provides case management and housing retention services to senior and disabled formerly homeless families living in permanent supportive housing.

TISH program participants are housed both at Star View Court apartments located on Treasure Island and in scattered site housing in various locations around the San Francisco Bay area. This position is in‑person 5 days a week based in the TISH office, also located on Treasure Island. Driving is required for some essential job duties.

Location:
Onsite 5 days a week

The Case Manager II carries a caseload of approximately 20‑22 households across all TISH program types providing trauma‑informed case management utilizing the principles of harm reduction and a Housing First approach with duties including but not limited to the following:

• Active client engagement that supports housing retention and reduces the likelihood of a return to homelessness in the future. Provide holistic, person‑centered support services to help individuals and families improve their quality of life, integration into the community, and increasing self‑sufficiency. Provide opportunities to clients for life skills training, engagement in meaningful activities, income support, assistance with employment/vocational training, access to educational program, and community engagement.
• Provide casework services to individuals in the office and/or in the client’s home, in the areas of crisis intervention, stabilization, and goal planning. Conduct initial intake assessment with individuals and family members to identify social, economic, and physical needs. Assess client’s support systems, and available community resources an appropriate to develop a client‑centered service plan. Conduct annual assessments and update service planning as needed.
• Oversee all components of the housing search process for clients approved for housing transfers including finding new potential housing units, arranging unit viewings, assisting clients with rental applications, arrange for security deposit payments to landlords. Follow all SF Department of Homelessness and Supportive Housing (HSH) and TISH policy requirements for housing transfers. Monitor timely rent payments for all assigned clients and assist clients to address rent delinquencies.
• Participate in program events such as seasonal and cultural celebrations, educational, and personal enrichment programming. Develop and maintain partnerships with community service providers to increase opportunities for clients to reach educational, financial, and health and wellness goals.
• Understand and adhere to local and federal regulations governing program eligibility, client conduct, and properly processing and submitting clients’ initial, annual, and interim recertifications. Manage electronic data reporting in San Francisco’s One System performing regular data integrity checks and error corrections. Input and update participant data in internal case management software; ensure changes comply with internal organizational and funding agency requirements.
  
  Know and apply SF HSH policies and procedures for Continuum of Care permanent supportive housing.
• Work collaboratively with TISH partner agencies including but not limited to One Treasure Island, Mercy Housing California, San Francisco Department of Homelessness and Supportive Housing, Treasure Island Development Authority, the San Francisco Housing Authority, and related entities. Provide timely, professional, and courteous communication to internal and external stakeholders to resolve problems and ensure transparency in program operations.

The requirements listed below represent the minimum qualifications necessary for successfully performing the essential functions of a Case Manager II. Reasonable accommodation may be made to enable individuals…