Child & Family Services Case Manager

Child & Family Services Case Manager – Des Moines Service Area

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection, Bureau of Child Protective Services, is hiring a Child & Family Services Case Manager based out of the Polk County HHS office, 2309 Euclid Ave, Des Moines IA 50310, covering Des Moines and surrounding areas.

• Full-time Monday–Friday 8:00 AM–4:30 PM
• On-call rotation: evenings, weekends, some holidays
• Telework may be available after a 6‑month probation
• Mileage reimbursement: $0.50/mile
• Valid driver’s license required
• Background check required

• Assess risk and safety factors affecting children and families in a variety of settings
• Schedule and conduct monthly in‑home visits with parents and children
• Complete timely and accurate documentation, including case notes and court reports
• Attend court hearings and testify as required
• Respond to crisis situations with urgency, offering immediate support and stabilizing interventions
• Collaborate with legal professionals, law enforcement, treatment providers, and other community partners
• Manage a diverse and dynamic caseload with flexibility and analytical reasoning
• Coordinate services and resources tailored to each family’s needs
• Monitor progress and celebrate milestones
• Support permanency planning to ensure children have stable, loving homes
• Advocate for families through collaboration with service providers and legal partners
• Help address underlying issues and promote reunification whenever possible

• Engagement and advocacy
• Crisis management
• Oral and written communication skills
• Observational, critical thinking and analytical skills
• Prioritization and time management

• Graduation from an accredited four‑year college or university
• OR the equivalent of four years of full‑time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems
• OR an equivalent combination of education and experience substituting the equivalent of one year of full‑time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years

• Health, dental, and vision coverage
• Paid time off: vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year)
• Retirement plans: IPERS, RIC, and Employer Sponsored Retirement Plan (State of Iowa matches dollar for dollar up to $75/month)
• Flexible spending accounts for medical and dependent care expenses
• Life insurance and free long‑term disability insurance
• Employee assistance program
• Employee discount programs

The State of Iowa is an equal opportunity employer and encourages applications from minorities, women, persons with disabilities, and veterans. Individuals with “lived experience” who were fostered as youth, foster parents, or parents who were in the DHS system are encouraged to apply.

Applicants will be required to complete a background check. The State of Iowa participates in E‑Verify and complies with the federal Right to Work laws.