Outreach Care Specialist

Responsibilities

• Coordinates follow‑up care plan needs for members by scheduling appointments or enrolling members in programs.
• Assesses member compliance with medical treatment plans via telephone or through on‑site visits.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Recommends treatment plan modifications and determines need for additional services in conjunction with case management and provider.
• Coordinates identification of and referral to local, state or federally funded programs.
• Coaches members on ways to reduce health risks.
• Prepares reports to document case and compliance updates.
• Establishes and maintains relationships with agencies identified in appropriate contract.

• High school diploma and a minimum of 1‑year related experience; or any combination of education and experience which would provide an equivalent background.

• Certified Nurse Assistant or Certified Medical Assistant and/or BS/BA degree in a related field.
• Bilingual candidates.
• Mental Health experience.
• Strong oral, written, and interpersonal communication skills, problem‑solving skills, facilitation skills, and analytical skills.

Job Level: Non‑Management. Non‑Exempt.

Workshift: 8am‑5pm CST. Field‑based role with occasional office attendance. Hybrid work arrangement requires at least one on‑site day per week unless otherwise specified.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.