Intake and Resource Referral Specialist

Are you looking to make a positive impact in your community? As one of Iowa's most trusted human services agencies, LSI has a legacy of serving children, adults, and families for more than 160 years. LSI currently seeks an Intake and Resource Referral Specialist to serve as the first point of contact for inquiries for services, to support immigrants and refugees reduce barriers to work towards community integration and self-sufficiency.

This position will be part‑time (20 hrs/week) with flexible scheduling. Ideal candidates will speak a second language.

Provide the first point of contact for inquiries for services, to support individuals reduce barriers to work towards community integration and self-sufficiency. Process and assist with referral, intake and assessments through phone calls, walk‑ins and/or emails for LSI's Immigrant and Refugee Community Services. Coordinate assessments with individuals to determine appropriate programming needs and assist them in reducing barriers to access and understand available services and community resources.

Collaborate with Coordinator team, Program Supervisors and/or Caseworkers to assess referrals, admissions and services to ensure high and efficient quality of service to clients in a plan of action that supports client goals. Most work occurs during normal business hours; however occasional after‑hours or weekend work is required. Intake and Resource Referral Specialist must be knowledgeable of Immigrant and Refugee Community Services programming options as well as community resources.

• A competitive salary
• A 401(k) with employer match
• Generous paid time off
• A flexible work schedule
• Comprehensive benefits, including health, dental, life, and vision insurance
• Career‑building opportunities
• Special Team LSI perks like pet insurance, and cell phone discounts through Verizon
• Many LSI employees also qualify for student loan forgiveness programs.

• Preferred: Bachelor’s degree in health or human services related field strongly preferred. Minimum of two years’ experience in social services, case management, intake/referral services and/or immigrant and refugee community services. Experience working with diverse communities and knowledge of community and state resources preferred.
• Required: Bachelor’s degree in a human services or related field or high school diploma or equivalent with 4 years experience in working with or providing services to children and families. Experience should demonstrate proficiency in offering customer service and community engagement and navigating community resources for underserved populations. Fluent in English, both spoken and written; proficiency in language(s) spoken by LSI’s clients is desired.

LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment at (Use the "Apply for this Job" box below)./

It’s their life. It’s your career. Make a difference in both at LSI!

This position requires a valid driver’s license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.