Shelter Advocate PRN

Description

Position Title: Shelter Advocate – 1st Shift

Schedule: Weekends,1st Shift

Classification: Part-Time or PRN;
Non-Exempt

Office

Location:

1420 Mulberry Street, Des Moines, IA 50309

Salary: $15.00 per hour |
Pay Level: II

Reports to: Shelter Manager

Travel Requirements: Travel within the community as needed

Note:

Individuals with lived experience are encouraged to apply

The Shelter Advocate is a collaborative supporter and a member of the Operations Team at Central Iowa Shelter & Services (CISS). The Shelter Advocates’ objective is to support the mission of Central Iowa Shelter & Services and the clients served. This is accomplished by assisting clients with all their needs while establishing and maintaining an environment for clients that is consistent with agency values.

Specific duties include the completion of intakes, the answering of telephone lines, distribution of client mail, the monitoring of client activities, the maintenance of safety and security through pat‑downs and monitoring of the security system, connection of clients to case managers and service providers, and light housekeeping.

• Empower guests and provide support and crisis intervention through trauma-informed care.
• Communicate necessary guest information to day staff to keep them informed.
• Follow and enforce Shelter Guidelines, Policies, and Procedures with Shelter Guests.
• Support and assist guests with their shelter needs as they arise (ex. questions, concerns, hygiene, supplies, cleaning supplies, bedding, food and more).
• Maintain safety and security of shelter property, and report concerns to Shelter Manager.
• Maintain the cleanliness of shelter through performing housekeeping tasks (ex. sweeping, mopping, disinfecting, bathroom maintenance).
• Complete Shelter dorm checks with Shelter Manager as requested.
• Complete Shelter Inventory and organizational/shelter upkeep duties as assigned.
• Perform basic maintenance as needed (ex. changing light bulbs, plunging toilets) and report any major maintenance issues to Shelter Manager.
• Assist with food preparation and services as needed.
• Accurately complete intakes and exits as needed and fully completes required paperwork/documentation.
• Accurately complete intakes and exits as needed and fully completes required paperwork.
• Document in shift notes at least once per shift and complete proper documentation; including but not limited to call logs, task list checks off lists and incident reports
• Complete shadowing tasks as assigned when new team members join the support staff team.
• Attend regularly scheduled monthly meetings and trainings.
• Maintain positive, supportive and respectful guest relations.
• Support our focus on Diversity, Equity and Inclusion - this includes non-judgment of the ways that people may be different than you. Refrain from using slurs or other derogatory terms, gossiping or coming to conclusions based on race, gender identity, sexual orientation, primary language, religion, physical or mental ability or other ways that people that we serve or employ may be different than you.
• Consistently cover assigned shifts, working within the team and independently to complete all shift tasks.
• Perform general phone and other functions such as noting within the communication log, answering the phone, and responding to in-person inquiries in a professional manner.
• Monitor the activities of clients to ensure the safety of clients, volunteers and staff.
• Promotes all onsite self-sufficiency programs with all new clients. Explains nature of CISS programs, procedures and services.
• Help volunteers with questions or issues when necessary.
• Attend staff meetings and participate in activities designated by the leadership team.
• Ensure confidentiality in accordance with established procedures and regulations.
• Cross-train with other departments to provide additional support as needed.
• Street Outreach duties as assigned.
• All duties included on the attached checklist.
• All other duties as assigned

• As a prerequisite, the successful candidate must believe in the core values of Central Iowa Shelter & Services and be driven by the mission of the…