Road Repair

Location:

Des Moines, IA | Administration Building

PRIMARY FUNCTION:
Direct and control the drivers with other company employees and service providers in establishing the diagnosis and repair of road breakdowns of company equipment. If necessary, reassign freight movement to other available company equipment.

• Responds to calls and satellite messages from drivers notifying of a service problem or road breakdown or road emergency.
• Manages driver inquiries and problems as they relate to breakdown time.
• Prioritizes and schedules repairs according to urgency. Approves and authorizes repairs and negotiates repair cost payments.
• Analyzes all known information on specific breakdowns and formulates a repair plan, which includes a repair either on the road or at the nearest TMC facility.
• Establishes appropriate service providers. Contacts service providers to verify location, type of service provided, service hours, parts and service availability, and costs.
• Directs and informs drivers of type of repair needed and location of service provider.
• Communicate effectively with drivers, vendors, Fleet Managers, and other internal personnel regarding company policies, delay and breakdown updates, and possible complaints.
• Responsible for entering and updating all breakdown notes and related data into computer database and company intranet.
• Responsible for records of breakdowns, repairs, costs, and any other applicable information about service providers.
• Utilize web-based technology to locate repair facilities.
• Evaluates invoices for appropriateness of all charges and issues payment to vendors.
• Verify maintenance records pertaining to unit repair history.
• Promote safety throughout all areas of operations.
• Ensure the awareness of and enforce company policies.
• Participate in total quality management and process improvement teams.
• Other duties as assigned.

• High School degree and/or equivalent related experience required.
• Strong knowledge of Microsoft Office (Word and Excel) products.
• Ability to lead, manage and direct in a fast-paced work environment.
• Must be able to plan and organize, pay attention to detail, possess problem-solving skills and multi-task.
• Excellent oral and written communication skills.
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively to vendors, drivers, and other internal personnel.
• Possess courteous, yet assertive telephone personality.

The physical requirements and work environment described are representative of those present while performing the essential functions of this job.

Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.

Must be able to speak and hear clearly in a high volume telephone environment.