Wheelchair Supervisor

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, Menzies Aviation has become a critical partner in the global aviation industry, delivering time‑critical logistics services at more than 300 locations across 65 countries and six continents.

The Wheelchair Agent Supervisor oversees wheelchair assistance operations and supervises wheelchair agents to ensure passengers with mobility needs receive safe, timely, and professional service throughout the airport. The role manages staffing, operational performance, customer‑service standards, and compliance with airport and airline procedures.

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching, training, and development to wheelchair agents.
• Address escalated passenger concerns and resolve customer‑service issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
• Monitor operational metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Maintain accurate operational reports, staffing records, and incident documentation.
• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
• Promote a safe, professional, and customer‑focused work environment.
• Ensure proper handling and maintenance of wheelchairs and mobility equipment.
• Perform other duties as requested.

Employees must take reasonable care of their own health, safety and wellbeing, as well as that of others, in accordance with provided information, training and workplace health and safety rules or procedures. The company is committed to a safe working environment for all staff and enforces a Substance Misuse Policy through regular testing.

• Must be 18 years of age or older.
• HS Diploma or GED.
• One year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Minimum one year of lead or supervisory experience.
• Excellent verbal and written communication skills.
• Strong leadership, communication, and conflict‑resolution skills.
• Ability to work effectively in a fast‑paced airport environment.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Airline or airport operations leadership experience.
• Knowledge of ADA compliance and passenger assistance standards.
• Experience operating in airport terminals, gates, security checkpoints, and baggage claim areas.
• Capacity for extensive walking, standing, and physical activity throughout airport facilities.
• Ability to push wheelchairs and assist passengers as needed.
• Ability to lift, push, and pull up to 50 pounds occasionally.
• Ability to respond quickly to operational and passenger service needs.
• Must read, write, understand, and carry out instructions in English.
• Must meet requirements to obtain a security‑sensitive identification badge.
• Must possess good hearing and vision.
• May be required to work weekends, overnight shifts and holidays.
• Must treat all information as confidential.

Menzies Aviation is a committed equal‑opportunity employer and encourages applications for appropriately qualified and eligible applicants, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive work environment where diverse perspectives are valued.

Is this role ticking all the boxes for you? If so, please click apply now!