Dedicated Fleet Manager

The primary function of a Dedicated Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.

DUTIES AND RESPONSIBILITIES:

Review driver check calls to determine driver location and estimated delivery times

Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments

Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)

Call customers to obtain directions information and schedule loading/delivery appointments, as necessary

Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments

Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability

Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated

Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings

Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments

Ensure the awareness of and enforce company policies

Maintain records pertaining to driver performance and productivity

Other duties may be assigned

MINIMUM QUALIFICATIONS/

EXPERIENCE:

Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field

Fluent in computer applications and keyboard proficiency

Ability to function in a fast-paced work environment and tolerate stress

Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill

Possess courteous, yet assertive telephone personality