Front Desk Lead | Senior Living

Benefits

• Health & Insurance Benefits
  • Medical, dental, vision, group life (employee only).
• Time Off & Holidays
  • Combined paid time off (PTO) policy with accrual rate 0.0607 per hour worked, 120 hours at 2,080 hrs worked/year; increases after 2 and 5 years of service.
  • 6 paid holidays (full time 8 hrs, part time 6 hrs per event, excluding on-call staff) and 1 personal holiday of choice per year (excluding on-call staff).
• Retirement & Financial Well-Being
  • 403(b) plan with 100% company match on first 4% of earnings; 5-year vesting; minors ineligible.
  • On-demand pay through Dayforce Wallet.
• Perks & Wellness
  • Employee Assistance Program (100% company paid).
  • Community Foundation grants for emergency assistance and educational advancement.
  • 50% food and beverage discount at any Wesley bistro and marketplace.
• Recognition
  • Inspire platform; points earned can be redeemed for merchandise, gift cards, cash cards, tickets, travel, and other experiences.

Enrich the lives of older adults through community, choice, and continuing care.

Front Desk Lead serves as the initial introduction to Wesley communities. Promotes exceptional customer focus in all interactions. Supports new hires and ongoing quality of services by providing team oversight and training.

• Supports new hires and ongoing quality of services by providing team oversight and training.
• May support specialized billing for Care Center operations.
• May assist with scheduling and other advanced administrative support needs.
• May serve as the primary Front Desk team member during normal business hours. Cordially and professionally greets and directs residents, visitors, and team members via phone, in person, and email.
• Become familiar with team members' roles and/or functions to properly route calls, emails, and in-person inquiries.
• Establish and maintain professional relationships with residents, team members, visitors and vendors.
• Ensure adequate inventory of office supplies, organization of workroom and business machinery.
• Coordinate meeting room activity, scheduling, publishing and disseminating related information as needed.
• Perform administrative support such as record management, reporting, mail distribution, invoicing, and database management.
• Assist in ensuring safety of residents, team members, and visitors by identifying and reporting potential safety hazards to appropriate managerial staff. Report on resident emergency responses (RER).
• Perform other duties and projects as assigned.

• Proficient use of multi-line telephone and ability to use radio.
• Pleasant demeanor and excellent interpersonal skills. Ability to handle frequent interruptions and hostile and emotionally upset customers in a mature, sensitive and professional manner.
• Exemplify leadership skills to motivate and encourage teamwork to accomplish administrative goals and objectives.
• Proficiency in Microsoft Office suite.
• Receptive to learning and training staff on innovative technology solutions.
• Self-motivated, possess ability to work independently, organize, prioritize and coordinate multiple tasks to completion.
• Maintain confidentiality at all times regarding residents and business matters.
• Demonstrated ability to read, write, speak and understand English.

Salary Range: $22.25 to $32.72 per hour