Public Services Assistant - Des Moines and Valley View

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King County Library System (KCLS) is seeking a motivated, skilled, and flexible Public Services Assistant (PSA) to support community members in the Des Moines and Valley View libraries, part of the Soundview Region of KCLS.

Soundview Region includes the following community libraries:
Des Moines, Federal Way, Federal Way 320, Valley View, Woodmont.

The PSA assists patrons with technology, understanding library expectations, and provides information about library materials, equipment, programs, and services. They also address patron behavior concerns, de‑escalate disruptions, and apply the Patron Code of Conduct equitably.

Successful candidates are committed to building positive relationships with coworkers and patrons from all backgrounds. They bring strong customer service skills, proactive critical thinking, comfort with diverse populations, and champion intellectual freedom and equity.

Candidates should navigate a dynamic environment, adapt to changing needs, listen with empathy, prioritize effectively, make thoughtful decisions, and maintain composure in stressful situations. Reliability and strong work ethic are required.

Experience working with youth, seniors, refugees, and immigrants is highly desirable. Multilingual candidates, especially those who speak Spanish, Vietnamese, Chinese, Korean, Russian, Ukrainian, Tagalog, Somali, French, are encouraged to apply.

Required: Applicants must attach a current resume and cover letter that addresses relevant work experience, education, and training related to this position.

• Monday, 10:15–6:15 in Des Moines
• Thursday, 10:15–6:15 in Valley View
• Friday, 10:15–6:15 in Valley View
• Saturday, 10:15–6:15 in Des Moines
• Schedules may change based on business needs.

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. It creates opportunities through meaningful connections by acting as the knowledge‑sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, excluding the city of Seattle.

From a  comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, almost half of the 1.5 million residents in the KCLS service area identify as Black, Indigenous, or People of Color (BIPOC), and roughly one‑third speak a language other than English as their first language.

KCLS values the diverse perspectives, lived experiences, and cultures of all qualified individuals. It seeks applicants that reflect the diversity of the communities it serves and encourages individuals of all backgrounds to apply, including BIPOC, immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities in the application or interview process and upon hire.

If you need an accommodation to apply or interview, call  or email employment.

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

KCLS does not tolerate discrimination or harassment during any stage of employment.

• Provides information and readers’ advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educates, trains, and assists patrons with library technology, equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non‑routine maintenance, as necessary.
• Assi…