Operations Manager, Continuing Education

Continuing Education is dedicated to enriching the community through personal and professional lifelong learning opportunities. The Operations Manager provides leadership and oversight for the day-to-day operations necessary to deliver high-quality education and corporate & customized training. This position is responsible for managing the fiscal and operational support needed to ensure smooth implementation and sustainability of non-credit/credit offerings. Continuing Education is a self-support department and continuation of employment is based on the ongoing revenue generated from Continuing Education classes and customized training opportunities.

This position is fully on-site and requires regular presence on campus.

This position is a full-time, at-will overtime-eligible exempt position.

This position reports to the Associate Director of Continuing Education.

• Monitor, and manage program budgets, ensuring all deliverables are accomplished in accordance with grant expectations, institutional guidelines for self-support programs and state/federal regulations;
• Oversee fiscal-related processes, including billing, invoicing, tracking expenditures, and resolving discrepancies in student account records.;
• Contribute to long-term financial planning and budget monitoring while coordinating with internal departments to ensure compliance with institutional policies;
• Generate payroll contracts and stipends based on information provided in grants, contracts and open enrollment classes;
• Act as the primary approver for payroll and personnel actions;
• Managing quarterly academic and financial administration.

• Develop, implement, and refine administrative and programmatic systems and procedures to enhance efficiency and service delivery;
• Create and maintain documentation, such as Standard Operating Procedures (SOPs), to support consistency and scalability;
• Analyze and review procedures within ctcLink and CampusCE software to ensure the effectiveness of programs and compliance with requirements;
• Plan infrastructure maintenance, procurement, and daily office workflow. Manage space utilization and compliance with institutional policies.

• Manage department employees by recruiting, hiring, training, supervising, assigning work, conducting performance evaluations, and administering disciplinary and termination actions as appropriate;
• Establish and maintain workflows, service expectations, and operational consistency among staff;
• Provide immediate, clear, and direct performance feedback and ensure any behavioral or performance problems are corrected promptly;
• Schedule work assignments and hours in conjunction with frontline support staff and serve as a primary backup for front desk coverage when required;
• Partner with department directors to translate institutional goals into actionable day-to-day processes.

• Collaborate with internal departments to support daily operations and workforce initiatives;
• Represent the college at internal and external meetings, conferences, and public relations events;
• Facilitate and participate in departmental meetings and ensure timely, accurate communication of process updates and changes to staff and management.

• Bachelor’s degree in Business Administration, Educational Administration, Communications, or a related field; OR 3+ years of progressive experience in operations management, project management, or higher education administration; AND
• 2+ years of program or grant management experience where fiscal management of funds was required; AND
• Experience in supervision of frontline staff.

• Strong interpersonal, business writing, and oral communication skills;
• Proficiency in Microsoft Office, and Google Workspace;
• Ability to use sound, independent judgment in decision-making and working with external partner organizations;
• Experience in higher education or working in a self-support department;
• Strong proficiency in database management, and financial tracking software;
• Ability to navigate complex…