Student Housing and Retention (SHoRe) Coordinator

Posting will remain open until filled. Priority consideration for applications received by Sunday August 23, 2026.

The Student Housing and Retention (SHoRe) Coordinator will serve as an initial contact for students and potential students experiencing homelessness, including WISH (While in School Housing) student group with King County Housing Authority. The Coordinator creates a more accommodating campus environment for all students experiencing homelessness and/or housing insecurity.

SHoRe is a program that supports students who are experiencing homelessness, who have just recently become housed, or those who are unstably housed or at-risk of homelessness. The program assists students facing financial hardship, including those who experienced foster care, by connecting them to housing resources, employment support, and on- and off-campus accommodations. SHoRe also provides case management and referrals to emergency assistance such as food benefits (EBT), ORCA LIFT cards, health insurance, utility assistance, legal and tax help, and mental health and wellness services.

WISH is a housing program for Highline College students experiencing homelessness, offered through a partnership with the King County Housing Authority and supported by United Way of King County and the Highline College Foundation. Eligible students receive a time-limited Housing Choice Voucher (up to 54 months) that can be used at any Section 8–approved housing within KCHA’s service area. After graduation, vouchers remain active for an additional six months to support transition planning.

This position is a full-time, at-will overtime-eligible exempt position. Reporting to the Student Housing & Retention Program Manager, this position will:

• Provide housing and college navigation support to students-Assist current and prospective WISH participants;
• Conduct quarterly check-ins with WISH students;
• Conduct Benefits Hub appointments with students (online and in-person);
• Follow up on emails and meeting tasks;
• Support students with maintaining satisfactory academic progress;
• Collect, manage and report data on services provided; for SSEH quarterly reporting.

Partnerships:

• Attend needed partnership meetings with on and off campus partners;
• Build relationships with the Community Based Organizations around King County;
• Communicate and collaborate closely with Support Center departments and other campus partners providing direct service to students such as for events, presentations, and coordination of wrap-around services.

Program Promotion:

• Attend tabling events, flyer posting, short info sessions, and other methods of communication on behalf of the SHoRe/WISH programs and the Support Center;
• Utilize language capabilities and other culturally appropriate methods of communication.

Administrative:

• Provide excellent customer service to students including walk-ins, and support with initial steps for SHoRe;
• Timely date input to SHoRe/WISH spreadsheets, Watermark, and other systems;
• Assist WISH students with Housing Choice Voucher (HCV) applications, communicate students & KCHA (King County Housing Authority) through the process;
• Review Housing Screening Forms submissions and triage;
• Utilize online platforms such as Google, Microsoft, CANVAS, Watermark, CTC link, WA Connect, etc.

Abilities:

• Navigate and knowledge of higher education and social services programs;
• Work both independently and as a productive member of cross- departmental teams;
• Engage in creative problem solving;
• Navigate an electronic environment;
• Communicate effectively in oral and written English with other languages and abilities as a useful tool for diverse populations

Knowledge &

Skills:

• Exceptional customer service and communication skills that foster the respect and confidence of others;
• Strong organizational skills with an ability to manage timelines and details;
• Thorough understanding and ability to maintain the confidentiality of protected information (FERPA);
• Sensitivity to the needs of students who are homeless, low income, limited English speaking, or impacted by domestic violence, substance abuse, disabilities, or other barriers.

Minimum Qualifications:

• AA degree; and 2 years experience working…