Account, Manager

At this time, CJ Logistics Americas is unable to offer visa sponsorship or support for work authorization.

Candidates must complete an application at:

We are seeking a proactive and customer-focused Account Manager to oversee and grow client relationships. This role is centered on account management—ensuring client satisfaction, retention, and the identification of growth opportunities. The ideal candidate will excel at building strong relationships, resolving issues promptly, and consistently delivering exceptional service.

• Client Relationship Management – Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust.
• Account Retention – Ensure customer satisfaction by proactively addressing concerns and delivering consistent, high-quality service.
• Growth Opportunities – Identify and pursue opportunities to expand services and increase revenue within existing accounts.
• Operational Coordination – Collaborate with internal teams to ensure seamless execution of shipments, accurate documentation, and timely communication.
• Performance Monitoring – Track and analyze account performance; provide insights and recommendations to improve service and strengthen partnerships.
• Reporting> – Deliver regular updates to clients regarding shipment status, key performance metrics, and strategic insights.
• Problem Resolution – Respond promptly to operational issues, shipment delays, or service disruptions, ensuring client expectations are met or exceeded.
• Client Education – Keep clients informed of new services, industry trends, and company updates to encourage ongoing engagement and loyalty.
• CRM Management – Maintain accurate, up-to-date records of account activities, communications, and opportunities in the CRM system.

• 2+ years of experience in account management, logistics, or a related customer-facing role.
• Prior experience in freight brokerage or the logistics industry is a strong plus.
• Education:
  
  Bachelor’s degree in Business, Logistics, or a related field (preferred).

• Excellent communication and interpersonal abilities.
• Strong problem-solving and conflict-resolution skills.
• Detail-oriented with excellent organizational and multitasking capabilities.
• Proficient in CRM software and Microsoft Office Suite.
• Familiarity with freight operations and TMS (Transportation Management Systems) is a plus.
• Bilingual in Korean is preferred but not required.

• Client-focused with a dedication to building and maintaining long-term relationships.
• Self-motivated and capable of working independently as well as collaboratively.
• Adaptable and effective in fast-paced, high-pressure environments.

• Pay Range: $50-60K
• Competitive compensation package
• Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
• Growing company with a performance record that continues to climb!
• Open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunities for advancement!

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box.

So if you think you might be a good fit for the role, but don’t necessarily meet every single requirement on the job posting, we still encourage you to apply.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third‑party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming…