Concierge

Join to apply for the Concierge role at Andersen Corporation
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At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Renewal by Andersen is looking to add a Concierge RSR/Project Coordinator to join our team in our Chicago market. The Concierge will provide Signature Service by serving as a single point of contact for our homeowner customers. They will partner with the sales teams to provide a customized level of communication with each homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customers’ experience in upgrading their homes.

• Provide Signature Service to homeowners.
• Create and maintain homeowners’ job files.
• Build a concrete relationship with the homeowner.
• Work with retail service reps and scheduling teams to move the homeowner’s job through the process.
• Work with sales reps to resolve any paperwork issues, change orders, on-hold jobs or jobs in progress.
• Schedule homeowners’ technical measures, installation dates, and make reminder calls.
• Send out the post-installation survey and resolve any post-installation situations.

• 1+ years of customer service experience
• Must possess strong communication skills and time management skills.
• Strong competence in MS Office software.
• High attention to detail & level of organization.
• Excellent interpersonal skills and the ability to organize simultaneous tasks.

$26.90 - $39.00

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities
• Profit Sharing:
  In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Entry level

Full-time

Project Management and Customer Service

Building Materials

EEOC

EMPLOYER:

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.