Service Administrative Supervisor

Convergint is looking for a full-time, enthusiastic, results‑driven and forward‑thinking Service Administrator Supervisor to join our amazing culture. In this role, you will lead the administrative operating system for Remote Services. Reporting directly to the Service Manager, this role is accountable for the processes, controls, data quality, operating cadence, and team performance supporting purchase orders, work orders, bookings, invoicing, change orders, contract renewals, dispatch coordination, and service management system administration.

As a Service Administrator Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.

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You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Project Manager.

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Leads, develops, and holds accountable the broader admin team, setting clear expectations, running structured one‑on‑ones, and conducting performance reviews.
• Owns the team coverage model: every admin function has a named primary and backup, documented and tested quarterly, so no single absence halts a function.
• Builds and maintains the operating cadence: weekly update rhythms, escalation protocols, action‑item accountability, and reporting that keeps leadership informed without surprises.
• Develops administrators from execution‑level work toward ownership‑level thinking; identifies growth opportunities and closes skill gaps through coaching and structured development.
• Sets intake, prioritization, and escalation decisions for the admin team within delegated authority, protecting capacity, service commitments, and agreed delivery standards.
• Oversees purchase order lifecycle management across all accounts: tracking utilization against contract value, flagging at‑risk thresholds, and coordinating change orders before limits are breached.
• Manages change order administration end‑to‑end: initiating requests, routing them for approval, and ensuring bookings and work orders reflect approved commercial scope.
• Oversees invoicing runs across the account portfolio, ensuring invoices are accurate, aligned with the applicable billing arrangement, and issued on time.
• Monitors contract expiry and renewal timelines across the account portfolio; proactively flags upcoming renewals, excess charges, rate‑review opportunities, and scope changes to leadership and account executives.
• Ensures the billing record for every account is current and accurate, serving as the source of truth for…