Bilingual Customer Service Representative

Description

The Bilingual Customer Service role supports the contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to:

Responsibilities

- Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment

- Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner

- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments

- Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries

- Maintain performance and quality standards

- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience

- Ability to learn the basic concepts of personal lines insurance principles and products offered to our customers

- Work collaboratively with team members and business partners to provide a positive customer experience for our caller

- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed

-Assist with special requests as needed

- Complete additional tasks and other projects/duties as assigned

Skills

customer services, call center, voluntary benefits, insurance companies, spanish bilingual, banking, medical

Top Skills Details

customer services,call center,voluntary benefits,insurance companies

Additional

Skills & Qualifications

SOFT SKILLS:

- Customer- focused mindset and dedication to providing exceptional service to employees

- Accepts accountability

- Outstanding effective and service focused communication skills both verbal and written

Job Type & Location

This is a Contract position based out of Rosemont, IL.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rosemont,IL.

Final date to receive applications

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an…