Senior Enrollment Specialist

Category: Staff

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Department: Enrollment Services

Locations: Skokie, IL

Posted: Nov 18, 2025

Closes: Jan 6, 2026 - 11:59 PM EST

Type: Full Time Staff

Position : 194875

Educate. Empower. Transform

At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years, we've built a welcoming and inclusive community where students from all backgrounds and experiences thrive.

We're looking for passionate educators, professionals and leaders to join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make a difference and shape the future.

We provide dynamic learning environments that empower students and employees alike with campuses in Des Plaines and Skokie and a Health Careers Education Center in Evanston.

As a proud institution accredited by the Higher Learning Commission, Oakton is more than a college - it's a place where innovation, equity and lifelong learning drive everything we do. We value diverse perspectives and embrace new ideas and are dedicated to fostering an inclusive and student-centered culture.

The Senior Enrollment Specialist provides information and assistance to students, staff, and the Oakton community. Delivers comprehensive general information regarding all aspects of college procedures, programs, and services that pertain to the enrollment process. The position has a primary emphasis on excellent customer service to support achievement of enrollment goals.

• Greet and welcome students, parents, visitors, faculty, staff, and community members who visit the Enrollment Center with a friendly, service-oriented attitude. Assist students in person or virtually, via appointment or on-demand when they contact the Enrollment Center.
• Assist the Senior Manager of Enrollment Services with the planning of activities/trainings, assessment, and the activities of the Enrollment Center during peak periods that support the All Hand on Deck initiative.
• Provide expert representation of Admissions, Academic Advising, Registration, Financial Assistance, and Student Records by providing information to students and the community via telephone, electronic communication channels (e.g., email, chat bot, website), or in-person. Provide relevant information related to a student's account, make changes to a student's record, and/or refer to another department/individual as needed.
• Offer educational assistance to students related to enrollment services functions that support admission, registration, and payment activities.
• Proactively review a student's account to determine their residency status and billing rate and provide options for obtaining the in-district tuition rate. Provide students with information related to holds, refunds, payment options, and other information related to the financial obligations associated with registration.
• Responsible for registration of students in courses according to established guidelines utilizing judgment in the application of policies and procedures.
• Identify and report technical issues with student systems and other technology related to student records, troubleshoot student technical issues, and refer to IT Help Desk as needed.
• Lead the training and provide functional supervision of student employees.
• Provide intentional outreach to students via personalized email and/or call campaigns to inform students about deadlines and other important enrollment-related information. Follow up with students, as needed, in relation to registration, payment and other enrollment-related tasks.
• Perform other job-related duties as assigned.

Administrative supervision is received from the Director of Admission and Enrollment. Functional supervision is received from the Senior Manager of Enrollment Services.

Functional supervision exercised over student employees.

• Associate's degree required or an equivalent combination of education and higher education experience from which comparable…