Ocean Import Specialist II

Hourly Rate Range

$24.00 - $25.00 based on experience

Facilitation customers shipping request and coordinating it throughout the CEVA organization under the Ocean Freight Team in our Des Plaines, Illinois location. Responsible for documentation and preparation of documents, or document receipt; timely coordination and correctly process shipments. Accountable for customer and operational inquiries as well as optimizing the shipment process through policies, programs, and practices. Model and act in accordance with our guiding principles and core values.

Provide a variety of services using entry to advanced level technical and support regarding operations, service questions and related customer assistance.

Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within time standard specified.

Secure necessary documentation when incomplete information is provided. HBL, commercial invoice, and other required documents) to determine if available. Upload and create tracking files.

Process documents through the appropriate system in a timely manner to ensure compliance with established deadlines.

Interface with other CEVA systems to provide updates and communications for internal customers to produce timely and compliant transactions.

Follow-up with carriers, manage pre-alerts daily, and maintain record of all communications.

Obtain release and other government agency releases as appropriate, arranging receiving or delivery.

Ensure invoicing for services are completed accurately and within the timeframe consistent with the account and company policy.

Ensure costing of services, profitability of shipment, within the timeframe consistent with company policy.

Actively pursue a better understanding of the process (through self- study, courses, and seminars presented by approved sources, and receive certification of competency in these applications).

Document and maintain the customer requirements for handling in standard operating procedures and communicates them throughout the operational organization.

Perform reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.

Provide updates via Navigator, CSP and Ceva customer service on status of shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.

Perform Import/Export Specialist I responsibilities, when needed.

Perform other duties as assigned.

Understand units of measure, U.S. currency conversion, weights and volume and distance measurements.

PC literate. Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.

Accurate typing skills and/or data entry skills.

Capable of communicating and interacting effectively with multi-functional and diverse backgrounds.

Responds promptly and professionally to customer needs. Identifies and resolves problems in a timely manner.

Ability to read, comprehend and write basic correspondence. Ability to gather and analyze documents skillfully.

Capable of coordinating communication across groups. Ability to raise potential concerns or customer requirements.

Effectively present information one-on-one or in small group situations.

Balances team and individual responsibilities and exhibits objectivity and openness to others’ views.

Follows policies and procedures and ability to understand laws, rules and regulations in areas of assignment.

• Minimum High School Diploma or GED.
• Minimum 1 to 3 years ocean freight related experience.
• Professional certification may be required in some areas.

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other…