Assistant Branch Manager

Assistant Branch Manager –
Mariner Finance

Reports To: Branch Manager |
FLSA Status: Non-Exempt |
Schedule: Full-time, 40 hours per week (Monday‑Friday; occasional Saturday hours as needed)

Promote branch operations by providing exceptional customer service and meeting or exceeding sales and delinquency targets. Daily responsibilities include servicing existing and potential customers, collecting delinquent accounts, and supporting the manager in daily operations when needed. The role also involves coaching teammates, handling administrative tasks, and taking on increasing leadership responsibilities as you grow.

• Process credit loan applications, provide loan solutions based on customer needs, and present all available sales products.
• Proactively contact customers with past‑due balances to offer solutions and resolve delinquency.
• Maintain a cash drawer, process payments, and deliver daily deposits to the specified financial institutions.
• Achieve consistent results by meeting or exceeding branch goals for sales of company products and services.
• Assist the Branch Manager with preparing reports as needed.
• Maintain compliance in the branch.
• In the manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn Federal, State, and Local consumer laws to ensure compliant actions.
• Perform additional functions as required by market demand and branch staffing to provide consistent, quality customer service.

• Minimum of three (3) years of experience in a customer service or sales position, with two (2) years in the Consumer Lending and/or Financial Services industry, and documented achievement of assigned KPIs. Supervisory or team‑lead experience may substitute for industry experience.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills to effectively interact with customers and company personnel.
• Proficiency in Microsoft Office or similar programs and ability to learn financial services programs.
• Ability to complete essential duties in a timely, accurate manner.
• Demonstrated problem‑solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable licenses to sell insurance products offered by the branch.
• Must perform work at the assigned branch location except in emergency situations as determined by the company.

• Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or military rank (e.g., E‑4, W‑1, O‑1 and above). Additional applicable experience may substitute for a degree.
• Bilingual fluency in Spanish and English.
• Has, in good standing, applicable licenses to sell insurance products offered by the branch.

While performing this job’s duties, the employee frequently sits for extended periods, reaches with hands and arms, operates computer and phone systems, and talks or hears. The employee may occasionally move around, lift and move up to 20 pounds, and must use near‑field vision, focus, and near‑vision ability.

Hourly rate commensurate with skills and experience, with eligibility for a competitive incentive program based on individual and company performance.

Mariner Finance offers comprehensive benefits to eligible employees, including:

• Health Insurance – Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
• Vision Insurance
• Dental Insurance
• Company‑paid Basic Life, Long‑Term Disability, and AD&D Insurance
• Voluntary worksite benefits:
  Accident, Critical Illness, Hospital Indemnity, Short‑Term Disability, Supplemental Life, and Supplemental AD&D Insurance
• 401(k) with company matching contributions
• Paid Time Off – full‑time employees accrue a minimum of 120 hours per year
• 11 paid holidays
• FMLA
• Employee Assistance Program (EAP)
• Paid parental leave
• Referral incentives
• Education assistance program
• Complimentary FIMC Membership plan
• Access to industry‑specific training programs
• Additional benefits such as relocation…