Triage Pharmacy Technician

Who We Are

At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long‑term, post‑acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission‑driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer competitive pay, robust benefits, and genuine opportunities for career advancement.

Triage is responsible for sorting incoming documents and routing to appropriate folders, contacting facilities for clarifications, and handling inbound service calls. Technicians must be responsive and courteous when addressing our customers' needs while on the phone. Successful Triage staff are dedicated to meeting the expectations and requirements of internal and external customers; understanding customer information and using it to improve the products and services we deliver.

• Triage incoming orders according to priority
• Answer phones/handle customer issues
• Resolve and answer questions about customer needs and requests
• Actively contribute to the evaluation and continuous improvement of client services, policies, and procedures
• Comply with government and department policies regarding safety, attendance, and dress code
• Follow all applicable government regulations, including HIPAA
• Ensure safety policy and procedures are consistently adhered to and practiced
• Other duties as assigned;
  Job duties may vary depending on business needs

• Knowledge of brand name/generic medications preferred
• Experience with alpha‑numeric data entry
• Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others
• Basic math computation skills
• Knowledge of SIG codes preferred
• Proficient in Microsoft Excel, Word, and Outlook required
• Able to read, write, speak, and understand the English language
• Able to work at a moderate speed
• Good organization/attention to detail

• High School diploma or equivalent required
• Pharmacy technician licenses/certifications required by state regulations and state of practice
• Minimum of one (1) year working as a pharmacy technician (long‑term care pharmacy preferred)

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
• May be necessary to work extended hours as needed
• May lift and/or move up to 30 pounds

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility

• Medical, Dental, Vision and Life insurance
• 401(k) available for Part Time & Full Time EEs
• Short‑term and Long‑term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Career growth potential
• Annual on‑site voluntary Flu Vaccines
• Employee referral bonus program

• Entry level

• Other

• Health Care Provider
• Pharmaceutical Manufacturing

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