Non-Standard Auto Regional Claim Manager; hybrid; Des Plaines, IL

Pay $122000.00 - $183000.00 / year

Employment type

Full-Time

Req#: REGIO
005472

The Company

At Utica National Insurance Group, over 1,300 employees countrywide take our corporate promise to heart every day:
To make people feel secure, appreciated, and respected.

While we had humble beginnings in 1914, today the Utica National Insurance Group is an “A” rated $1.4B award-winning, nationally recognized organization providing personal and commercial property & casualty insurance products and services.

Our Mission is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace.

We are proud to sell our products through more than 2,200 independent insurance agents around the country as we have been since 1928. These agents provide their clients with valuable insight and resources. And, as the second-largest insurer of Agents’ Errors and Omissions (E&O) business in the United States, we insure many of the agents who work with our policyholders.

Our purpose is to make people feel secure, appreciated, and respected. These Values define the character of our employees. They personify Utica National – describing what it means to “be Utica National” and how we approach doing business. Together, with our agents, we are committed to providing our mutual policyholders with valuable services and products to help them feel secure.

This is a hybrid position with approximately 3 days/month spent in-office.

Essential Functions:

• Lead team of claims professionals and be responsible for delivering consistently strong day to day execution in management of all non-standard claims and deliver highest adherence to claims practices procedures, quality standards and regulatory compliance.
• Work closely with Head of Core Claims Operation to ensure consistency in management and adoption of practices, procedures and performance metrics, and execution of corporate business plans.
• Maintain responsibility for claim results including such elements as reserve adequacy, loss costs, loss expenses, payment accuracy, claim service delivery, timely investigation, evaluation and disposition of claims. Develop and implement reviews to ensure that claims technical standards are being met and improvement opportunities are recognized and communicated.
• Follow established reserve control procedures to ensure that reserves are current and reflect accurate loss and loss expense exposure of claims in accordance with Utica National’s reserving philosophy.
• Responsible for maintaining adequate and appropriate staffing levels that deliver department quality, financial and service goals. Effectively manage our claims staff to train, retain and develop our best claims talent. Develop recruitment and professional development strategies to stay ahead of increases in market demand for claims talent.
• Prepare and analyze financial, quality and operational reports relating to regional performance. Develop and adopt action plans responding to performance deficiencies or improvement opportunities.
• Ensure compliance with all applicable statutes and regulations relating to administration of claims.
• Responsible for analyzing and communicating changes in law, regulation, and custom to ensure consistent quality claim handling.
• Abide by the “Responsibilities Common to all Executives and Supervisors.”
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

Education: Bachelor's Degree required; JD or Masters level course work in business would be beneficial. Insurance coursework/designations helpful.

Experience: Minimum experience to be 5 years in mid-level or senior level management claims position with multiline experience, including liability and workers’ compensation.

Salary range: $122,000 - $183,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits:

We believe…