Manager, Account Management – Korean​/English Bilingual

Location:

Des Plaines, IL
Work Arrangement:
Hybrid – Onsite 4 days/week

Schedule:

Typically Monday–Friday, 8:00 AM–5:00 PM
Flexible hours may be required for after-hours, weekends, or holidays as needed.

Base Salary: $75,000–$85,000/year (Based on skills, qualifications, and experience)
Additional Compensation:
Quarterly performance incentive plan

• Lead, coach, and mentor a team of Account Managers
• Manage and maintain relationships with key clients
• Serve as the primary escalation point for high-value accounts
• Resolve customer concerns and provide logistics solutions
• Monitor account performance, SLAs, on-time delivery, and customer feedback
• Work closely with Operations, Sales, and Customer Service teams
• Identify opportunities to improve efficiency, service quality, and profitability
• Support new business development, account expansion, contract renewals, and upselling/cross-selling
• Monitor performance metrics and prepare reports for senior leadership
• Analyze operational data and implement continuous improvement initiatives
• Train the team on best practices, client communication, and industry trends

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field, or equivalent work experience
• 5+ years of experience in account management, client services, or freight brokerage
• 2+ years of leadership or team management experience
• Experience managing large or complex accounts in freight, transportation, or 3PL environments
• Strong leadership, communication, negotiation, and problem-solving skills
• Proven ability to build and maintain long-term client relationships
• Fluency in Korean required
• Experience with freight brokerage software, CRM, Microsoft Office, TMS, or ERP systems
• Strong analytical skills and ability to work in a fast-paced, deadline-driven environment
• Knowledge of transportation logistics, freight forwarding, and supply chain operations

• Professional certifications such as CLM or SCMP
• Experience in freight brokerage or transportation account management
• Experience with Korean-speaking customers or business partners

• Corporate office environment with primarily desk-based work
• Regular use of computers and phones
• Ability to occasionally lift up to 10 lbs.

• Paid Time Off (PTO)
• 401(k) with company match
• Competitive total compensation package
• Career growth opportunities

Equal Opportunity Employer

• Lead a team and make a direct impact on account performance
• Build and manage high-value client relationships
• Contribute to the growth of a high-profile Brokerage division
• Opportunity for long-term corporate career growth

Hiring Process:
Resume screening, phone interview, and onsite interview