Shift leader, Restaurant​/Food Service

Overview

Join Potbelly Sandwich Works as a Shift Leader. Manage and develop associates to deliver outstanding product quality, customer service, build sales and control costs for each shift.

• Competitive pay ($15.00 to $15.50 plus digital tips)
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• Flexible Work Schedule
• Career growth opportunities

• Lead team members on shifts, assign tasks and provide feedback
• Ensure security procedures are followed and back‑of‑house standards met
• Count drawers and follow daily cash handling procedures
• Prepare quality finished products efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues

• At least 18 years old
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• Comfortable standing/walking for 8‑9 hours; lifting up to 10 pounds frequently, up to 50 pounds occasionally
• Strong written and verbal communication skills
• Friendly and customer service oriented
• Problem solving and high noise tolerance in fast‑paced environment
• Knife skills a plus, ability to manage potential allergens (peanut, egg, dairy, gluten, soy, seafood, shellfish)
• Food Safety Certification required (Illinois: certification within 30 days of employment; other states: certification through Serv Safe, National Registry of Food Safety Professionals or National Environmental Health Association)

We’re an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Applications must be submitted by 1/12/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.