BEER-WINE-LIQR/CLERK
Listed on 2026-01-01
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Retail
Retail Associate/ Customer Service, Customer Service Rep
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Job DescriptionCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals and monitor all quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Assist with execution of the adult beverage category display plans and special in-store promotions in consultation with store management.
- Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.
- Inform customers of Beer/Wine/Spirits specials.
- Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.
- Adequately prepare, package, label and inventory merchandise.
- Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Stay current with present, future, seasonal and special ads.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum
- Must be 21 years of age
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math
Desired
- Beer/Wine/Liquor experience
- Knowledge of imported and domestic varieties, the flavor profiles and how they are made
- Knowledge of industry trends in specialty wines and beers as they relate to the customer
- Retail experience
- Second language: speaking, reading and/or writing
Based in Illinois, Mariano’s merged with The Kroger Company in 2015. Today, we’re proudly serving Mariano’s customers in over 40 stores throughout the Chicago Metro area. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco
- Valuable associate discounts on purchases, including food, travel, technology and so much more
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways
Entry level
Employment TypePart-time
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