Bilingual; Korean​/English Account Manager

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Description

Position Overview :
Bilingual (Korean/English) Account Manager

We are seeking a proactive and customer-focused Bilingual Account Manager to oversee and grow client relationships. This role is centered on account management - ensuring client satisfaction, retention, and the identification of growth opportunities.

Description

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Position Overview :
Bilingual (Korean/English) Account Manager

We are seeking a proactive and customer-focused Bilingual Account Manager to oversee and grow client relationships. This role is centered on account management - ensuring client satisfaction, retention, and the identification of growth opportunities.

The ideal candidate will excel at building strong relationships, resolving issues promptly, and consistently delivering exceptional service. Fluency in both English and Korean is required, as the role involves frequent communication with Korean-speaking clients and stakeholders.

• Pay Range: $50,000 - $62,000 annual salary with eligibility for overtime pay
• Schedule:
  
  Monday – Friday, 8:00AM to 5:00PM. Flexibility may be required based on business needs.

• Client Relationship Management – Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust.
• Account Retention – Ensure customer satisfaction by proactively addressing concerns and delivering consistent, high-quality service.
• Growth Opportunities – Identify and pursue opportunities to expand services and increase revenue within existing accounts.
• Operational Coordination – Collaborate with internal teams to ensure seamless execution of shipments, accurate documentation, and timely communication.
• Performance Monitoring – Track and analyze account performance; provide insights and recommendations to improve service and strengthen partnerships.
• Reporting – Deliver regular updates to clients regarding shipment status, key performance metrics, and strategic insights.
• Problem Resolution – Respond promptly to operational issues, shipment delays, or service disruptions, ensuring client expectations are met or exceeded.
• Client Education – Keep clients informed of new services, industry trends, and company updates to encourage ongoing engagement and loyalty.
• CRM Management – Maintain accurate, up-to-date records of account activities, communications, and opportunities in the CRM system.

• 2+ years of experience in account management, logistics, or a related customer-facing role.
• Prior experience in freight brokerage or the logistics industry is a strong plus.
• Education:
  
  Bachelor’s degree in Business, Logistics, or a related field

• Excellent communication and interpersonal abilities.
• Strong problem-solving and conflict-resolution skills.
• Detail-oriented with excellent organizational and multitasking capabilities.
• Proficient in CRM systems, Microsoft Office Suite, and Google Workspace
• Familiarity with freight operations and TMS (Transportation Management Systems) is a plus.
• Fluent in Korean and English (both written and verbal)

• Client-focused with a dedication to building and maintaining long-term relationships.
• Self-motivated and capable of working independently as well as collaboratively.
• Adaptable and effective in fast-paced, high-pressure environments.

• Pay Range: $50-62K non-exempt (overtime eligible)
• This position follows a hybrid schedule, requiring 4 days on-site at our Des Plaines, IL office and 1 remote workday each week.
• Competitive compensation package
• Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
• Growing company with a performance record that continues to climb!
• Open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunities…