Inside Sales Representative - Onsite

This role will be onsite 5 days a week (Monday - Friday) in Rosemont, IL

ESSENTIAL RESPONSIBILITIES

ACCOUNT PROSPECTING

• Conduct 15+ outbound calls per day to primarily independent restaurant prospects, using CRM and dialer tools to build and maintain a robust sales pipeline

• Identify, qualify, and convert new opportunities through pitching, active listening, counseling, and effective objection handling

• Partner closely with Marketing, Sales Enablement, and IT teams to refine targeting and improve lead quality

• Maintain meticulous CRM (Salesforce) records of call activity, outcomes, and next steps

• Support onboarding of new customers and ensure a smooth handoff between Inside Sales and Field Sales teams, when appropriate

ACCOUNT MANAGEMENT AND RETENTION

• Own and grow assigned customer relationships for a defined portfolio of primarily small- to medium-sized independent restaurant customers

• Conduct regular account calls (via phone) to cover needs, assess satisfaction, identify growth /cross-sell/upsell opportunities, and proactively address service or product concerns

• Develop and execute customer-specific strategies to drive product and category penetration, optimize profitability, and foster customer loyalty

• Communicate market trends, new products, and promotional opportunities to assigned accounts

• Manage pricing conversations and coordinate with cross-functional partners (Credit, Operations, Replenishment, etc.) to resolve administrative issues efficiently

• Monitor customer purchasing patterns and retention metrics to anticipate needs and mitigate churn

OTHER RESPONSIBILITIES

• Utilize CRM to track and record all customer communications and touchpoints

• Engage internal stakeholders to address customer challenges, ensuring timely resolution and customer satisfaction

• Provide feedback on sales processes, scripts, and systems to continuously improve team performance

• Provide feedback on account segmentation approach to ensure the highest-quality leads are being funneled to the right initial outreach channel (inside sales vs. outside sales)

• Execute key company initiatives and contribute to sales strategy and tactical planning as requested

TRAINING/COACHING

• Supports other team members by sharing best practices resources, actively participating in virtual team training activities, and providing constructive feedback, if requested

• Attends weekly huddles with eagerness to learn and independently seeks to apply new learnings

• Solicits and responds well to coaching and feedback provided in 1:1 sales planning calls and virtual work-withs; actioning feedback into improvement quickly

PERSONAL DEVELOPMENT

• Update Individual Development Plan and prepare for check-ins with respective leaders

• Engage in formal US Foods performance management process

• Strive to learn and benchmark against industry trends (e.g., Engage in industry peer groups)

• Pursue other personal learning and development initiatives (e.g., Linked In learning, ERG memberships, etc.)

RELATIONSHIPS

• Internal: Work closely with Local Sales Leadership, Customer Contact Team, and Operations teams

• External: Customer contacts for all assigned accounts

WORK ENVIRONMENT

• Onsite :
  The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.

• On-site at Rosemont, IL Headquarters, 5 days per week.

• Professional call-center-style environment with CRM, phone, and digital tools

• Frequent collaboration with sales enablement, marketing, and field sales teams

MINIMUM QUALIFICATIONS

• Minimum 3 years in a customer-facing sales role (inside or field sales)

• Demonstrable success in prospecting, account management, and achieving sales goals

• Exceptional verbal and written communication, negotiation, and presentation skills

• Strong organizational and time-management abilities to balance prospecting and account service

• Analytical mindset with comfort using data and trends to identify growth opportunities

• Self-motivated, ambitious, and able to thrive in a fast-paced, metrics-driven environment

• Comfortable with video conferencing and digital engagement tools (Teams, Zoom, dialers)

• Collaborative approach and adaptability to cross-functional teamwork

• Strong problem-solving and…