Customer Experience Account Manager

This position requires candidates to be authorized to work in the United States without the need for current or future employment sponsorship.

At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warmth, and respect. And with core values like Invest in Relationships and Be Relentless About Improvement, each member of our team consistently strives for excellence to uphold that legacy—whether it’s related to the employee experience, our processes, or the customer journey.

Join our team today and help us build a better tomorrow, together.

• 14 paid holidays with a end of year holiday refresh break
• Health, Vision and Dental Insurance
• 401K program
• Tuition reimbursement program
• Be Positively Excellent well-being program
• Term Life Insurance Plan
• Standard Disability Plan

The Customer Experience Account Manager (CXAM) is responsible for managing the full customer order process—from inquiries and daily order entry to service requests and sales support functions such as CRM updates and sample requests. Acting as a key liaison between customers, the sales team, and internal partners (Logistics, Operations, Credit, and Inventory Planning), the CXAM ensures a seamless and effortless customer experience.

This role requires strong critical thinking, problem-solving skills, organizational excellence, and the resilience to navigate daily challenges while “owning” the customer relationship in partnership with sales.

This position is based at our Rosemont, IL headquarters.

• Process and manage a high volume of complex, multi-step orders, serving as the primary owner to ensure accurate and timely execution.
• Navigate multiple computer systems and platforms to complete all steps of the order fulfillment process.
• Handle significant volumes of inbound and outbound communications (calls, emails, chats) with customers and internal stakeholders, ensuring timely and professional responses.
• Collaborate cross-functionally with Sales, Credit, Purchasing, Inventory, Logistics, Warehouse, and Accounting to ensure seamless order execution and customer satisfaction.
• Partner with Sales to support contract balance reconciliation, forecasting, sample requests, customer events, and issue resolution, offering solutions and alternatives as needed.
• Work closely with Sales Account Managers to ensure CRM accuracy, pipeline tracking, and market intelligence gathering.
• Assist Sales Account Managers with strategic analysis of customer growth goals in alignment with Batory Foods’ objectives.
• Coordinate and support contract submissions and updates within the CRM system.
• Troubleshoot issues with critical thinking, business acumen, and professionalism to resolve complex challenges.
• Provide cross-functional support by covering team responsibilities and collaborating across departments when needed; serve as backup during team absences.
• Attend meetings and travel as required to support customer or business needs.
• Perform other duties as assigned by management.

• Strong commitment to accuracy and attention to detail, with an appreciation for organizational structure.
• Demonstrates initiative and self-motivation, taking ownership of tasks without the need for direction.
• Builds and maintains positive, collaborative relationships with customers, colleagues, and business partners.
• Consistently maintains a professional, empathetic, approachable, and polished demeanor in all interactions.
• Earns trust by demonstrating competence, reliability, care, clear…