Account Manager; On-Site

At Filter Services Inc. (FSI-Mission), we are committed to creating a remarkably different experience for our customers, employees, and partners. We believe that by helping customers maintain their filtration systems, we help protect their most valuable assets - their people, equipment, products, and facilities. Through our filtration solutions and service programs, we improve air quality, support operational efficiency, and deliver service that customers can trust.

FSI-Mission is a leading distributor of filtration products and services, supporting more than 4,000 customer locations across a wide range of industries, including healthcare, manufacturing, commercial facilities, education, government, and retail. With operations throughout the Chicago, Minneapolis, Indianapolis, and St. Louis markets, we continue to grow by building lasting relationships and delivering exceptional value to our customers.

What sets us apart is our people. We foster a collaborative, team-oriented culture where employees are empowered to take ownership, build meaningful relationships, solve problems, and continuously improve. We believe remarkable results come from individuals who are committed to integrity, teamwork, accountability, and making a positive impact every day.

If you are looking for an opportunity to grow professionally, contribute to a growing organization, and be part of a team dedicated to creating a remarkably different experience, FSI-Mission may be the place for you.

• Collaborative Team Environment: Join a supportive, team-oriented culture where collaboration, continuous learning, and professional growth are encouraged and celebrated.
• Work-Life Balance: We are committed to fostering a workplace that supports both professional success and personal well-being. We value flexibility, encourage healthy work-life balance, and respect employees' time while maintaining a culture of accountability, reliability, and teamwork.
• Comprehensive Benefits Package: Enjoy a competitive benefits package, including medical, dental, disability, and life insurance coverage designed to support your health and financial security.
• Retirement Planning: Build your future with confidence through our Safe Harbor 401(k) plan, helping you save for long-term financial stability.
• Growth and Development Opportunities: We are committed to investing in our employees through ongoing coaching, development, and opportunities for career advancement.

The Account Manager position is based out of our Des Plaines headquarters and serves as the primary point of contact for existing customers. Account Managers partner closely with Territory Sales Managers (Outside Sales) and Sr. Account Managers to strengthen customer relationships, drive retention and growth, and support long-term partnership success.

As the owner of the customer experience, the Account Manager plays a key role in delivering the remarkably different experience that defines FSI‑Mission through proactive communication, strong relationship management, timely support, effective problem resolution, and seamless customer interactions. This role serves as a trusted advisor and advocate for customers while coordinating with internal teams to ensure service excellence and customer satisfaction.

Account Managers are the “heartbeat” of FSI‑Mission, managing more than 500 customer relationships and up to $2.2 million in annual revenue. This position is responsible for driving customer orders, identifying growth opportunities, increasing account penetration through upselling and cross‑selling initiatives, and partnering with the sales team to achieve revenue objectives. Success in this role requires a strong commitment to customer experience,…