Eligibility Technician I​/II; Desert Locations

BASED ON THE NUMBER OF APPLICATIONS THIS POSTING MAY CLOSE WITHOUT NOTICE. EARLY APPLICATION IS ENCOURAGED.

The County of Riverside's Department of Public Social Services (DPSS) Self‑Sufficiency Division is recruiting multiple bilingual and non‑bilingual Eligibility Technician I/II positions for McFresh and Cal Works throughout the Desert Region only.

• Desert Hot Springs
• Banning
• Indio
• Coachella
• Cathedral City
• Mecca
• Blythe

New hire training for this classification requires a mandatory induction training class that is approximately 16-20 weeks. Interested candidates should make all necessary arrangements to ensure attendance throughout the entirety of this training class as this is an important component of being successful as an Eligibility Technician.

In addition to an exciting and challenging career opportunity with DPSS Self‑Sufficiency or Children’s Services, the County of Riverside offers a competitive salary*, outstanding benefits package and actively promotes a healthy work/life balance. Benefits include: a starting rate of 10 days paid vacation*, sick‑time accrual, a CalPERS defined benefit retirement plan, medical flex benefit of $926.52 monthly, paid vision, short‑term disability, life insurance, voluntary deferred compensation (457), and 12 paid holidays a year.

Teleworking as an Eligibility Technician may not be considered until newly hired employees pass their 18‑month probationary period. After successful completion of this probationary period, teleworking can be requested but is not guaranteed.

• Eligibility Technician I: $21.73 - $28.59 Hourly
• Eligibility Technician II: $23.79 - $32.39 Hourly

The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community‑based organizations to serve the needs of the community.

The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.

Highly Desired: Working knowledge of CalSAWs (State Automated Welfare System) as well as interviewing clients to gather information and assisting clients with completing applications; and English‑Spanish bilingualism.

• Option I: Education:
  Graduation from high school, or attainment of a satisfactory score on a G.E.D. examination.
  
  Experience:
  
  Two years of general or specialized clerical experience.
• Option II: Education:
  Graduation from high school, or attainment of a satisfactory score on a G.E.D. examination.
  
  Experience:
  
  Two years of responsible experience that includes substantial work involving public contact, interviewing, math computations, or completing complex forms.
• Option III: Education:
  Completion of 60 semester or 90 quarter units from an accredited college or university, preferably with course work in social welfare, sociology, social/human services, other behavioral sciences, business/public administration, or a closely related field to the assignment.
  
  Experience:
  
  None required.

Knowledge of: Interviewing and record keeping techniques; standard office procedures and practices.

Ability to: Interview effectively in a variety of settings; accurately gather, record, and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; correctly interpret the rules and regulations; speak and write effectively; maintain accurate and systematic records, establish priorities and meet deadlines.

Highly Desired: Working knowledge of CalSAWs (State Automated Welfare System) as well as interviewing clients to gather information and assisting clients with completing applications.

Education:

Graduation from high school, or attainment of a satisfactory score on a G.E.D. test.

Experience:

Twelve months of experience performing duties comparable to Riverside County's Eligibility Technician I classification.

Knowledge of: The goals of public social service agencies; the basic laws, rules, and regulations governing eligibility and grant determinations for public assistance programs; interviewing and…