Utility Billing Clerk-Part-Time

Customer Service Representative

Our Core Values We LOVE DeSoto L
- We lift up our community O
- We take ownership of our collective performance V
- We value and respect all employees E
- We empower employees to grow

The purpose of this position is to provide customer service to callers and visitors to the department. This is accomplished by greeting customers; answering questions and providing assistance; researching information; completing forms; taking payments for services; entering payments; processing monies for deposit; and completing related clerical tasks. Additional duties may include working with utility readings to provide accurate usage and documentation regarding charges;

reviewing and analyzing billing reports; assisting with reporting processes; submitting work orders to review unusual usage or revenue; reviewing and taking action on exception reports; identifying meters for re-read; and reviewing disconnect information; processing documents; opening and distributing mail; contacting customers; filing; and referring customers to other departments

• Provides customer service to the public by greeting visitors and responding to requests; providing directions; researching general information; receiving payments; and researching accounts.
• Processes payments by entering information and data; calculating bills; posting transactions; verifying monies received; balancing funds; and preparing bank deposits.
• Assists callers and visitors by answering the phone; taking messages; and referring callers to the appropriate individuals or department.
• Submits work orders for investigation by reviewing reports for unusual usage; reviewing revenue trends; analyzing meter reports; assisting with preparation of regular reports; ensuring reporting accuracy; printing reports for review; and discussing with technicians.
• Identifies inactive accounts by reviewing account status information; and submitting work orders for disconnection.
• Completes the billing review process by searching for high and low usage; identifying meters for re-read, printing exception reports, entering technician readings.
• Maintains documentation by processing information, filing and storing data.

• High School graduation or equivalent
• One year of experience as a clerk or cashier
• One year of experience in administrative support

• Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials
• Ability to count monies and process payments
• Ability to analyze documents and reports
• Skill in the operation of 10 key by touch
• Skill in the operation and use of standard office software which includes databases and presentation programs, along with Microsoft products