Guest Services Associate

Benefits

• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

We are looking for a Guest Services Representative to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As Guest Services, you will be the first point of contact for our company. Our Guest Services duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business.

You will coordinate front‑desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Guest Services Rep you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

This role may require working in shifts, so flexibility is a plus. Ultimately, a Guest Services Rep and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in‑person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
• Keep inventory of stock
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Hands‑on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time‑management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

Full‑time, Part‑time

$13.00 - $15.00 per hour PLUS commission & bonuses Weekly

Day/Evening Shift, Holidays, Weekends

High school or equivalent (Required)

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

One location

20-30

• Scheduling
• Stocking supplies
• Answering & routing phone calls
• Daily admin duties
• Checking In/Out clients
• Greeting visitors

Processing payments

Waiting period may apply

No

Personal protective equipment provided or required;
Sanitizing, disinfecting, or cleaning procedures in place