Operations Manager

DeSoto Warehouse | 1600 N Polk St Desoto, TX 75115, USA

• Pay or shift range: $88,000 USD to $98,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

The Warehouse Operations Manager is responsible for leading the daily operations of fast pace retail distribution center. This role ensures the safe, efficient, and accurate movement of inventory while delivering exceptional service to retail stores through operational excellence and continuous improvement.

As a leader within a growing operation, the Warehouse Operations Manager plays a critical role in developing standardized processes, coaching managers, supervisors and associates, driving KPI performance, and building a culture of accountability, teamwork, and continuous learning. The successful candidate will be comfortable working in an evolving environment where processes are still being established and refined.

• Lead daily warehouse operations including receiving, replenishment, picking, packing, shipping, inventory control, and quality.
• Ensure customer orders are processed accurately and shipped on time.
• Monitor workflow throughout each shift to maximize productivity and balance labor resources.
• Quickly identify operational challenges and implement practical solutions to maintain service levels.

• Lead, coach, and develop supervisors, leads, and hourly associates.
• Build a culture focused on accountability, teamwork, safety, and continuous improvement.
• Conduct regular performance discussions, coaching sessions, and development planning.
• Support recruiting, onboarding, training, and retention of warehouse personnel.
• Promote employee engagement through recognition, communication, and leadership visibility.

Monitor and improve warehouse performance including:

• Productivity (UPH)
• Order Accuracy
• Fill Rate
• On-Time Shipping
• Ready-to-Load Performance
• Inventory Accuracy
• Cycle Count Compliance
• Safety Metrics
• Overtime Management
• Attendance and Turnover

Analyze performance trends and develop action plans to achieve operational targets.

• Develop, document, and standardize warehouse operating procedures.
• Lead Kaizen and continuous improvement initiatives.
• Partner with Engineering, Inventory Control, Transportation, and Supply Chain teams to improve workflows.
• Support implementation and optimization of Warehouse Management Systems (WMS).
• Identify waste and opportunities to improve safety, quality, productivity, and cost.

• Ensure inventory integrity through cycle counts, root cause analysis, and corrective actions.
• Maintain strong quality control standards throughout warehouse operations.
• Investigate operational errors and implement preventive actions.

• Maintain a safe work environment by ensuring compliance with OSHA regulations and company safety standards.
• Conduct safety observations, incident investigations, and corrective action follow-up.
• Promote a culture where safety is the responsibility of every team member.

• Partner with Transportation, Inventory Control, Engineering, Human Resources, and Supply Chain leadership to achieve business objectives.
• Communicate operational performance, challenges, and improvement initiatives to senior leadership.

• Bachelor's degree in Supply Chain, Business, Operations Management, or related field preferred (or equivalent experience).
• 3+ years of warehouse leadership experience.
• Experience in retail distribution, breakpack fulfillment, eCommerce, or high-volume order fulfillment.
• Strong understanding of warehouse KPIs and labor management.
• Experience with Warehouse Management Systems (WMS).
• Proficiency with Microsoft Excel and reporting tools.

• Experience launching or stabilizing a new distribution center.
• Lean Manufacturing or Lean Warehousing experience.
• Power BI or operational reporting experience.esktop

The ideal candidate will demonstrate:

• Strong servant leadership
• Accountability and…