Tour Reception - Emerald Grande

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with Travel + Leisure Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department. (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams. (10% time)
• Perform other duties as needed.

• Education:
  
  High School Diploma.
• Experience:
  
  One year of general office experience;
  One year of customer service experience. Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
• Computer
  
  Skills:
  
  Proficient in the use of the Central Reservation System (CRS) or EPNY (preferred). Proficient in Microsoft Word, Outlook, Excel.

No Travel required.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.