Guest Experience Specialist - Emerald Towers

Position Summary

We are currently seeking results oriented individuals who are eager to join a fast growing company that is locally owned and operated. We are in search of highly motivated team members who are comfortable and experienced working in an onsite condominium complex. Ideal qualities for each candidate is hospitality driven, adapts easily on the job, and seeks a high level of guest and owner satisfaction.

• Ensure a positive guest/owner experience. Eye contact and smiling are essential.
• Assist guests with all phases of reservations, i.e., phone reservations, walk-ins, check-ins/check-outs, guest packets, etc.
• Answer all incoming calls in a professional and pleasant manner and with a “smile” in your voice.
• Prepare and follow up with work orders for owners and/or guests.
• Communicate with housekeeping and maintenance.
• Greet all coming into the front desk area.
• Assist General Manager and Assistant General Manager with other tasks as needed.

• Strong communication skills in person and on the telephone
• Good organizational skills
• Ability to work weekends

Hourly Rate: $18.00 - $19.00

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

Schedule: 9am - 5pm; weekends required based on season

Location: Emerald Towers