Customer Service Representative - Insurance Team Member

Job Description

Welcome to The Ryland Morrow Agency, where we’re not just about insurance; we’re about building lasting relationships right here in sunny Destin, Florida. We believe that exceptional service is the cornerstone of our success, and we’re looking for someone with a warm smile and a helpful spirit to join our close‑knit team. As a Customer Service Representative, you’ll be the first point of contact for our valued clients, playing a crucial role in making their experience with us positive and reassuring.

You’ll be there to answer their questions, guide them through their policies, and ensure they feel heard and supported. If you love interacting with people and have a knack for solving problems with a positive outlook, you’ll fit right in here. Come be a part of an agency that truly cares about its community and its people.

• Paid Time Off (PTO)
• Dental Insurance
• Health Insurance
• Life Insurance
• Retirement Plan
• Mon‑Fri Schedule
• Vision Insurance
• Career Growth Opportunities
• Hands on Training
• Tuition Reimbursement

Make your name great in our community by:

Responding to customer inquiries via phone, email, text and in person with a friendly and helpful demeanor.

Assist clients in understanding their insurance policies and coverage details.

Process policy changes, endorsements, and other service requests accurately and efficiently.

Help customers with billing questions and payment arrangements.

Document all customer interactions and transactions in our system.

Collaborate with the sales and claims teams to ensure a seamless customer experience.

Maintain a professional and courteous attitude at all times.

High school diploma or equivalent.

Previous customer service experience is a plus, but we are willing to train the right candidate.

Excellent communication and interpersonal skills.

A positive attitude and a genuine desire to help people.

Basic computer proficiency.

Ability to work independently and as part of a team.