Customer Service Agent - VPS; Part-Time

Customer Service Agent – VPS (Part‑Time)

Provide friendly service at Southwest’s ticket counter, gate area, and baggage office. Assist customers with check‑in, ticketing, boarding, baggage services and resolve any issues to ensure a smooth travel experience.

$20.22 per hour with opportunities for overtime and shift premiums. Future increases are based on the collective bargaining agreement wage scale.

• Fly for free on any open seat on Southwest flights, including eligible dependents.
• Company matches 401(k) contributions up to 10% of eligible earnings.
• Potential annual profit‑sharing in the Southwest Retirement Savings Plan.
• Competitive health insurance for you and eligible dependents.
• Health plan coverage starts on the first day of employment with a 30‑day enrollment window.
• Explore more benefits at Southwest Benefits

• Provide friendly service and maintain positive relationships with all internal and external customers.
• Operate a computerized point‑of‑sale system for ticketing, check‑in, boarding, baggage service, and reservations.
• Handle cash, checks, credit cards, travel vouchers, and coupons; compute charges, make change, and balance daily transactions.
• Check in baggage and cargo, assist with telephone inquiries, and resolve problems or complaints.
• Manage issues such as oversold, delayed, or canceled flights and lost, damaged luggage.
• Provide accurate fare, schedule, and flight information; answer general inquiries from customers and visitors.
• Complete required forms and reports, and write irregularity and complaint reports.
• Perform additional duties as directed by station leadership.

• Ability to type and use a computer keyboard at a sufficient speed.
• Read documents, follow instructions, and learn ticketing procedures.
• Work well with others in a team and handle stressful situations.
• Pass the customer service training program with an 80% or greater average during the evaluation period.
• Aware of hazardous situations and able to handle emergencies.
• Work under tight time constraints to achieve quick aircraft turns.
• Maintain a well‑groomed appearance in accordance with company standards.
• Perform job functions in a limited space.
• Communicate verbally by telephone, face‑to‑face, or public address system.
• Possess good written and oral communication skills.
• Communicate information and instructions verbally or via radio equipment.

• Must be a U.S. citizen or have authorization to work in the United States.
• Must be at least 18 years of age.
• Must comply with company attendance and shift work standards.
• Must be able to lift up to 70 pounds and regularly handle 40–50 pound items.
• Must be able to climb, bend, kneel, and stand for extended periods.
• Must be able to wear prescribed uniforms.
• Must obtain a SIDA badge and meet local airport requirements; customs seal may be required for international flights.
• Foreign language skills are desirable but not required.

We are committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Southwest Airlines is an Equal Opportunity Employer.